I Text three times and none went through when I tried to respond to your text concernin...

GetHuman-swmcmill's customer service issue with eBay from May 2018

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The issue in GetHuman-swmcmill's own words
I Text three times and none went through when I tried to respond to your text concerning an Item that I did not authorize or order ! Have contacted eBay several times and eBay and the sell. Seller never responded to my text explaining the malfunction and sent him my resquest for a refund. I talked to two or three peolle in one day and the last was a lady that said I would receive a refund back to me in Mag ** st. I first called eBay a few minutes after I was informed that an order had gone through and talked to a man named Doug. Their was a errowof some kind and should be a simple fix but e bay texts . seem to reflect that eBay doesnt know what is going on! One text said to send the item back of course it is a pic up item and eBay should know that. I am not on turbo so the order should never taken place. Thats simple so sent me a refund! I am afraid to use eBay now after this eerie and having to jump through so many hoop and dead ends. I like eBay but this has been a huge mess over a simple matter. Pay-pal was also called I have spent hours on this case an eBay still send me a text asking me if I want help. Yes eBay has already been informed about the eerie and my request for help and a need for a refund. I was view said item in the description page and attempted to return to the first to see exsactly where the item was and in a few flashe of my screen I was told I had bought an item!
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Customer service issue
Reported by GetHuman-swmcmill
May 21st, 2018 - 8 mons ago
I have an issue with eBay too
Not resolved
Seen by 5 customers so far
Similar issue to 393 others
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GetHuman-swmcmill started working on this issue
May 21st, 2018 2:13pm