On April ** **** I made a purchase over Ebay, using a credit card option, with a credit...

GetHuman-jahstice's customer service issue with eBay from May 2018

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The issue in GetHuman-jahstice's own words
On April ** **** I made a purchase over Ebay, using a credit card option, with a credit card not previously registered with my PayPal account. On the same day, I was informed by Ebay as follows:**"You were recently involved in a transaction for the following item: ************* - Samsung EVO Plus ***GB Micro SD Class ** **MB*s Fast *K Mobile Phone Memory Card**We’re writing to let you know that an unauthorized third party may have accessed the seller’s account to list this item. The item has been removed from the site, and the transaction was cancelled. We ask that you take the following precautions:**- If you already paid for the item, you may be protected by eBay. Open a request with the Resolution Center and choose, "I bought an item. I haven't received it yet." You can access the Resolution Center by visiting:* http:**resolutioncenter.ebay.com **- If the transaction doesn't qualify for eBay’s protection, please immediately contact the payment service used to request a refund.**- If you haven't paid for your item, consider this transaction canceled and do not send payment.**In this situation, your account wasn't accessed by the third party involved. At eBay, we take a number of steps to help ensure the security of your account. Learn more about protecting your account at:*http:**pages.ebay.com*help*account*protecting.html**Thanks,**eBay **Please don't reply to this message. It was sent from an address that doesn't accept incoming email."**Upon asking for a refund over the Resolution center (Ref ***********), on I got the following message from Ebay: **"Case * **********: Customer Support made a final decision**Good news! We issued you a full refund of GBP **.** on Apr **, ****. The refund includes the purchase price plus original shipping and has been credited to your PayPal account. Please log in to PayPal and view the History page if you don't see it in your PayPal balance.* *Samsung EVO Plus ***GB Micro SD Class ** **MB*s Fast *K Mobile Phone Memory Card**Samsung EVO Plus ***GB Micro SD Class ** **MB*s Fast *K Mobile Phone Memory Card*Item * :**************Sale price:*GBP **.***Quantity:***Sale date:*Apr-**-** **:**:** PDT*Seller:*dctraders*Case *:************Case opened:*Apr-**-** **:**:** PDT*Case closed:*Apr-**-** **:**:** PDT"**However, I never did receive the refund on the aforementioned transaction to my bank account, and I am hereby asking of Ebay for help with this issue.**Thank you.**Kind regards,*Veljko Lucic
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eBay

Customer service issue
Reported by GetHuman-jahstice
May 21st, 2018 - 6 mons ago
I have an issue with eBay too
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Seen by 5 customers so far
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GetHuman-jahstice started working on this issue
May 21st 5:35pm