I sold an iPhone * which was in perfect condition working fine, the customer has said a...

GetHuman696962's customer service issue with eBay from May 2018

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The issue in GetHuman696962's own words
I sold an iPhone * which was in perfect condition working fine, the customer has said a month later that it isn’t charging correctly however when it was sent it was charging and working completely fine. They have requested to get a refund but I have not had internet for the past couple of weeks and haven’t been able to get back to them until today so it got taken further by customer service. However where is my right in this as it was working perfectly fine when sold and first arrived but obviously have no proof of this, apart from them saying it wasn’t working almost a month after it was sold which clearly shows it was working at the start. So the fact it isn’t working correctly now is beyond my control!! Where do I go from here??
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eBay

Customer service issue
Reported by GetHuman696962
May 18th, 2018 - 10 mons ago
I have an issue with eBay too
Fixed
Seen by 5 customers so far
Similar issue to 614 others
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Timeline
GetHuman696962 started working on this issue
May 18th, 2018 4:25pm
GetHuman696962 indicated the issue is not fixed yet.
May 19th, 2018 4:07pm
GetHuman696962 indicated the issue is not fixed yet.
May 19th, 2018 4:52pm