With returns - deal with a faulty product - I ordered two and only one was not working...

GetHuman619749's Refunds and Returns issue with eBay from April 2018

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Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
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The issue and preferred resolution, in GetHuman619749's own words:
deal with a faulty product ... With returns
I ordered two and only one was not working. I don't want to send them both back, plus it's a h***le in the first place
To just send one back but I'd prefer a partial refund. eBay suggested I return the item even though it's not necessarily what I wanted to do.
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eBay

Buying on eBay.
Refunds and Returns issue
Reported by GetHuman619749
Apr 22nd, 2018 - 3 mons ago
I have an issue with eBay too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman619749 started working on this issue
Apr 22nd 9:09pm