the customer never paid - receive funds from a customer for an order - I can't ship or...

GetHuman490204's customer service issue with eBay from April 2018

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The issue in GetHuman490204's own words
receive funds from a customer for an order ... the customer never paid
I can't ship or relist the item until I receive funds from customer
The order is cancelled and all of my fees are returned to me.
I have an issue with eBay too
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eBay

ebay marketplace
Customer service issue
Reported by GetHuman490204
Apr 19th, 2018 - 5 mons ago
I have an issue with eBay too
Not resolved
Seen by 6 customers so far
Similar issue to 14537 others
0 customers following this
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Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username
Timeline
GetHuman490204 started working on this issue
Apr 19th 2:29am