eBay (UK) Customer Service Issues

I am waiting for the £11.17 refund from you. It was sent to PayPal, but I don't have a PayPal account. They are requesting a transaction reference number, even though I provided the seller's email. The refund is for the return postage, which you approved. Please contact PayPal to redirect the refund to you so eBay can transfer the money to my bank account, as originally instructed. You have my bank details since you requested them for the payment. I'm still puzzled about what led to this confusion. Thank you.

In February, I listed an item on eBay with a free listing offer. I received an email confirming that the listing was indeed free. Within 24 hours, I ended the eBay auction because a friend purchased the item directly. eBay then informed me that I had used one of my two allowed auctions. Now, after a month, eBay is pursuing payment for the listing I did not sell on their platform, despite my email confirmation that it was a free listing. eBay is now handling the payment collection through AIC. I am seeking to file a complaint to challenge this unfair charge on my eBay account. I want eBay to rectify this issue as I did not complete the sale on their platform, and the listing that I ended early was under the free promotion.

Hello, I frequently use eBay and have always been satisfied with my orders. However, I recently purchased a matching sofa and chair for my elderly mother. Unfortunately, while the chair is lovely, soft, and comfortable as described, the sofa is extremely hard and uncomfortable. The back and seat cushions are overfilled and rock hard, making it unbearable to sit on. I have reached out to the seller via email to address this issue, but they have not been accommodating. The mismatch in comfort between the sofa and chair is disappointing, especially considering it was meant to be a set. I am distressed by the situation and seeking a resolution. Your assistance in this matter would be greatly appreciated. Thank you. Best regards, Jane B.

Dear friend, We are sorry for this inconvenience. The shipping cost makes returning the item not practical. We can offer a 10% refund as compensation. Would you consider selling the item locally? We await your response. Best regards, befunuk20

Account Issue with Ebay I have a balance of £0:00 on my account, yet it was suspended for non-payment. This has occurred before in [redacted], with no resolution. Despite trying to pay the owing amount and contacting an eBay representative two weeks ago, I have not received any follow-up communication as promised. Instead, my account remains suspended for the same issue. It seems like a recurring software glitch rather than a company policy, causing unnecessary account blocks. I am equipped with fail-safes to ensure payments are made promptly. If eBay cannot address this issue promptly and transparently, I am prepared to explore other online platforms due to various challenges faced with Chinese sellers on the site. I hope for a resolution soon, otherwise, I may have to bid farewell to eBay and share my experiences online for others to be aware.

Hello. I wanted to bring to your attention that my order #26-07[redacted]8 got canceled by the Seller today. The Seller claimed that I, the buyer, requested the cancellation, which is not true. I did not ask for the order to be canceled, and I am upset that the Seller provided false information to support the cancellation. I am requesting that you take appropriate action against the Seller since they cannot provide any evidence that I requested the cancellation. I suspect they canceled the order because they are unable to provide the item I purchased. I would like you to instruct them to fulfill the order, specifically for the Kent clothes brush I ordered, at the agreed-upon price. I hope this can be resolved promptly so I can determine if the Seller can fulfill the item. Thank you for your assistance in this matter.

My eBay account got suspended shortly after setting it up, which was a surprise as I haven't used eBay for a decade. The address listed in the suspension message is incorrect; my correct address is Croft 7 Bunacaimbe Arisaig PH39 4NT Inverness-shire. My phone number is 01[redacted]23. I'm not concerned about the eBay account itself but I'm worried about any activity that could pose a risk to the community. I tried contacting eBay by phone today at 16:30 on the 22nd of June [redacted], but couldn't get through. I would appreciate it if eBay could reach out to me to explain the issue so I can address it promptly. Thank you, William G.

I purchased a portable power station on eBay that didn't meet my needs, so I returned it to the given address on 17 June. I haven't received any refund confirmation yet, and I'm concerned the item might be lost. The Royal Mail tracking number for the return is JS[redacted]29GB. Strangely, I seem to have accidentally opened another case on eBay, which states I need to return the item by July 1st for a refund, but I already sent it back. The order details are as follows: - Order Date: 20 May, [redacted] - Order Number: 11-07[redacted]8 - Sold By: anew_star - Order Total: £[redacted].99 The case status shows the return is pending, so I might not need further assistance, but I'm anxious about the substantial amount spent. I hope to speak to a person for clarity rather than navigating a confusing system that feels like a never-ending loop.

Order number: 05-07[redacted]5 Blood Red Skies Template Set Warlord 2mm Clear I had anticipated a smooth transaction when I made this purchase, but upon receiving the package this morning, I found the 'clear' templates to be dirty, grimy, and marked from the laser. I immediately contacted the seller with photos expressing my disappointment and requesting a replacement as the items were not as described. The seller required me to send the templates back, but did not address reimbursing the return shipping costs. When I raised this concern, the seller responded angrily in all caps. Feeling frustrated, I asked for a refund, to which the seller insisted on the return of the items. I ultimately left negative feedback due to the unfriendly interaction. The seller even threatened to report me for dishonesty, despite me having proof of the poor-quality product and his discourteous communication. I simply shared my experience for the benefit of fellow users on eBay.

We have not received payment for the tea chests, despite the buyer indicating she has paid through eBay and the funds have been transferred. Additionally, I noticed that eBay is still listing the tea chests online. Kindly transfer the buyer's payment, currently held in your account, to us. This situation is becoming challenging, especially since our original ad requested cash upon collection. The buyer is understandably frustrated. This was our first eBay transaction, and if all transactions are like this, we may not use the service again. We specified collection only, and the local buyer agreed to pick up. Please transfer the funds to our bank account so we can release the six tea chests to the buyer. Resolving this is crucial as we cannot hand over the tea chests or funds to the buyer without eBay's intervention.

I placed order 11-07[redacted]6 for a face electric brush on 15.05.[redacted]. It worked well for about 2 weeks, then suddenly stopped. The seller requested a video, which I provided. They decided not to have me return it due to inconvenience and promised to send a replacement. However, now they are asking for GBP 5 for shipping. When I requested a refund instead, they changed their stance and are asking me to return the faulty item at my own expense. They provided a return address but no return label, leaving me confused about the process. I hope to resolve this issue smoothly and professionally with the seller's cooperation. Thank you. - Dalia M.

I am a seller on eBay under the username joelcole100309. I recently sold a Bose series 2 speaker to a buyer named MOHAMMED midin who claims the item arrived damaged. After he initiated a return and sent photos of the supposed damage, he later showed me a different area of damage. It became clear he was being dishonest, and he eventually admitted the speaker was working fine. However, he hasn't responded to requests to confirm with eBay that a return is unnecessary. I have evidence of the discrepancies between his messages and photos, but I'm struggling to resolve this issue. It's frustrating to potentially lose £49 while the buyer keeps the fully functional item. Thank you for any advice on how to proceed.

Hi, I recently sent back the paddock stands to the seller and had to cover additional postage costs of £11.17 as the printed label didn't cover the full expenses. I attached the receipts for your reference. The post office didn't allow me to just pay the £8.00 difference. I want to address safety concerns as the stand felt unsafe to use even after purchasing additional parts. I plan to reach out to eBay for assistance but would like to hear your perspective on this matter. The tracking number is included in the receipt picture attached, and the stand is packed in its original box. Thank you for your attention to this matter.

Hello eBay team, I am writing to address issues with my account. Recently, items that I used to sell regularly are not appearing in search results. Despite narrowing down the search parameters, my items are nowhere to be found when searched by myself and friends. This has been happening consistently for several days. I am concerned that my items may have been removed from the search algorithm. I am inquiring about the reasons behind this and if there is any ongoing IT problem that might be causing this issue. I would appreciate it if you could provide clarification or assistance as my sales have been significantly impacted. Thank you, "Becoming Boney" Rich

I returned the item, but the seller is unwilling to provide a refund. They offered a partial refund for postage costs. The item is a new genuine Original Windows 10 Pro Installation DVD 64-bit priced at £19.95. The package was sent by Royal Mail. The item number is [redacted]77. I am requesting assistance in resolving this matter.

I recently sold an item to a buyer who seemed satisfied with the item's description and condition. The phone was working perfectly when it was shipped via Royal Mail. However, the buyer later contacted me claiming the phone needed to be unlocked, even though EE had confirmed it was already unlocked. Despite his persistent requests, I declined to reduce the price and only gave a partial refund of £8.99 to stop his harassment. He mentioned making repairs to the phone, such as changing the screen, but now he's alleging to eBay that he never received the item. I have a spotless eBay record and believe the buyer is attempting to swindle money from me. This situation is distressing, and I need assistance in resolving it as I have been accommodating to this buyer throughout. Thank you.

I placed an order and received a tracking number. Upon checking it, the package was delivered to Bristol instead of Norfolk. I contacted Royal Mail, and they confirmed that the tracking number belongs to a different address. I reached out to the seller but haven't received a reply, leading me to suspect a potential scam. Despite the listing showing the item out of stock, the seller continues to accept orders. I am concerned and seek eBay's assistance to investigate the seller's lack of communication and the possibility of a scam. I request a refund if the seller cannot provide the item. Action Fraud may also need to be informed. Please address this matter promptly as I have evidence of the misdirected delivery. Thank you.

I have received a partial refund from eBay for an item they claim I didn't receive. Yet, I have indeed received communication from the seller, PMCusker3, who is based in Ireland and has explained the delay due to illness. The seller sent out three items on Friday, and I have only received one due to the parcel size issue and an unresponsive delivery person. I want to maintain good relations with the seller and avoid any misunderstandings. It would be beneficial for eBay to review communication before issuing refunds to prevent such situations. While unexpected money back is usually welcomed, in this case, it is not justified as the seller has made efforts to send the items.

Subject: Issue with eBay Refund for Incorrect Item To Whom It May Concern, I recently purchased the "8 sizes of Universal Power Supply" from eBay and unfortunately, the item did not match the seller's description and was incompatible with my device. After returning the item and being notified by eBay that the seller has received it, I expected a refund. However, upon checking my PayPal account, I noticed that the refund was not processed, and I later discovered that my case had been closed. I am disappointed with the situation and kindly request to reopen my refund claim and expedite the process to recover my funds. I have provided the necessary details of the transaction below for your reference: Item: 8 sizes Universal Power Supply Adapter Charger Tips DC Multi Laptop Notebook Order Number: [redacted] Return ID: [redacted] Requested Refund Amount: £8.69 Seller: matthew.d98 Date of Purchase: 4th May Thank you for your attention to this matter. Sincerely, Suhel 13

My eBay account is currently locked, and I am unable to access the reset password link as it is sent to an email address I no longer use. After trying the webchat on Tuesday evening, I was provided with a phone number, 0[redacted]. However, the number only leads to a series of recorded messages that do not offer a solution. Subsequent attempts to use the webchat have also been unsuccessful, as I am now being denied access. I have tried multiple devices to resolve this issue. I have a listed item for sale that I need to check on, but the inability to sign in is hindering me. Each time I attempt to contact eBay through their 'contact us' options, I am redirected to the same page. I am concerned that my account may have been compromised since I had to input my bank details when listing the item for sale. Any assistance would be greatly appreciated as I am in need of human support.