I bought * item from a seller by the name of toguard*direct on ** May **** it was a wil...

GetHuman5863653's customer service issue with eBay (UK) from March 2021

Help with my eBay (UK) issue
First: share to improve GetHuman5863653's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5863653 may need:
Username, Password, and Email address on the account
The issue in GetHuman5863653's own words
I bought * item from a seller by the name of toguard*direct on ** May **** it was a wildlife camera and it have stopped working. so i have been in touch with them and they have asked me to send item back but i must pay the delivery for this and it is still within the ** month warranty. this is the second time these items as failed and the first time they sent a new camera can you give any advise on this matter please. on last message they sent me they say because item is more than *** days after sending me items i must pay the postage. thats all i want is a replacement item which could be delivered to me and i could then give faulty item back to them via same post*many thanks *keith lewis

GetHuman5863653 did not yet indicate what eBay (UK) should do to make this right.

How GetHuman5863653 fixed the problem

We are waiting for GetHuman5863653 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common eBay (UK) customer problems.
How Do I Report a Seller on Ebay Uk?How do I get a refund from eBay UK?
Do you have a customer issue as well?
We can help you get eBay (UK)'s attention and get better help faster. Tap below to get started.
Having eBay (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

eBay (UK)

Customer service issue
Reported by GetHuman5863653
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 6889 others
0 customers following this

Timeline

GetHuman5863653 started working on this issue
Mar 19th 1:31pm