I bought * item from a seller by the name of toguard*direct on ** May **** it was a wil...
GetHuman5863653's customer service issue with eBay (UK) from March 2021
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I bought * item from a seller by the name of toguard*direct on ** May **** it was a wildlife camera and it have stopped working. so i have been in touch with them and they have asked me to send item back but i must pay the delivery for this and it is still within the ** month warranty. this is the second time these items as failed and the first time they sent a new camera can you give any advise on this matter please. on last message they sent me they say because item is more than *** days after sending me items i must pay the postage. thats all i want is a replacement item which could be delivered to me and i could then give faulty item back to them via same post*many thanks *keith lewis
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