My package was delivered, but left at my front door, not a secure location and must hav...

GetHuman5850496's Missing Item issue with eBay (UK) from March 2021

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The issue in GetHuman5850496's own words
My package was delivered, but left at my front door, not a secure location and must have been stolen as I haven't received it. I informed Hermes about this and they asked me to contact the seller to open a case to refund me, but when I went to email the seller, ebay informed me my case had been closed due to no activity for a while, but I last emailed them on the **th of February. Please help as this is stressing me out. I just want a refund for the package I never received. Thank you.*Please see message from Hermes, which I tried to email to the seller:*Hi**Firstly please accept my apologies for the issues you're having regarding the delivery of your parcel. i can understand how frustrating it may be and would not appreciate this if i was in your shoes.**In this instance i'd request you to contact the retailer who will be able to initiate the claims process in order to prevent this from happening again and to ensure you're compensated for this loss. I can see why this may be confusing however its just a procedure we have to abide by due to gdpr and data protection laws. Because the retailer you purchased from is in a contract with Hermes and not actually you they must contact us in order to get the claims process started. Rest assured you nor the retailer will lose money here because once the claims process has been completed we will refund the retailer who will then refund you.**Thank you for contacting the Hermes customer service team, if you have any further questions please don't hesitate to get in touch.**Aniq ext ****

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eBay (UK)

Missing Item issue
Reported by GetHuman5850496
Mar 16th, 2021 - 5 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 6887 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman5850496 started working on this issue
Mar 16th 3:54pm