Hi *I have purchased a Brita filters. *None of the filters works- they are clearly fake...

GetHuman5732810's customer service issue with eBay (UK) from February 2021

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The issue in GetHuman5732810's own words
Hi *I have purchased a Brita filters. *None of the filters works- they are clearly fake. It wasn't a cheap product and I won't leave it without solving the issue.**I opened a case with eBay. I wrote to the seller saying what is an issue I have. I was told that new parcel will be sent to me even though I would prefer a refund as I don't trust this seller anymore. **I was promised the new bunch of filters. They never arrived at my address. I was told numerous time to check with the local post office. I have. I am constantly at home with a bunch of other people. The parcel never arriver and I am sure the seller is saying to me and never sent this. Now when the case is opened he is trying to get it out-of-date by sending me the same message over and over again without even trying to solve the issue. He keeps telling me that the parcel was delivered. The parcel was delivered- YES- but it was a fake item and I was promised to get a new one. Never have.**I don't want his item anymore. He is not a genuine seller ***% (he even removed the item auction just after I opened a case, just so I couldn't be able to put negative feedback). His behaviour is unbelievable. I feel scammed.*I want my money back.**Regards*Martyna**Order number: **-*****-******Request: ***********Seller Name: lawrencehinds

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eBay (UK)

Customer service issue
Reported by GetHuman5732810
Feb 8th, 2021 - 6 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 6334 others
0 customers following this

Timeline

GetHuman5732810 started working on this issue
Feb 8th 3:07pm