eBay (UK) Customer Service Issues

I purchased a pair of slacks for my wife in good faith as a Christmas gift. Upon receiving them, I noticed a strong fish odor and discovered they were the wrong size. When I reached out to the seller for a refund, they initially seemed confused. After some back and forth, the seller offered a 20% discount, then later a 50% discount, which seemed suspicious. When I tried to contact eBay for assistance, I was met with unhelpful responses. It became clear that the seller may be a scammer posing as a legitimate company. I have contacted my bank for support in blacklisting the seller and securing a refund for the unauthorized charges from JINJIANG FEIDA. As a long-time eBay user, this experience has left me questioning the platform's security measures. Being a pensioner, it's crucial for me to recover the funds. Any advice or assistance would be greatly appreciated.

I raised an issue with rarewaves mistakenly instead of leaving feedback regarding the non-arrival of Volume 6 of Fred Dibnah. The seller offered me a choice between a refund or a replacement DVD, and I opted for the replacement, which they agreed to. However, despite being informed by eBay that the seller agreed and the case was on hold, the replacement DVD has not arrived. I was told it would be sent by tracked mail, but I never received the tracking number. When contacting the seller, I only receive the same response asking for my address, despite already providing it multiple times. I would like assurance that the replacement will be sent or a refund issued promptly. Please contact me at your earliest convenience regarding this ongoing issue. Thank you.

I purchased an item that was shipped from China. Unfortunately, upon arrival, I found it to be unsuitable and poorly made. The delivery was made on 25/11/20, and I returned it via Royal Mail tracking on 2/12/20. Despite being informed by Royal Mail that it might take up to 4 weeks, I discovered in early January that the delivery to the address in China had encountered issues and was held at the delivery depot since 16th December. eBay has closed my return case, and I am unable to find a solution to report that I have not received a refund yet. Despite providing all the tracking information, including screenshots of the China Post tracking and the original Royal Mail tracking number to the seller, they maintain they have not received the item. I paid £35 for the product and had to spend an additional £25 to return it. It is frustrating dealing with this situation, and I suspect they are intentionally delaying the process in the hopes that I will give up.

Hello, ebay customer support, I am in need of assistance to have my account (bee.[redacted]) reinstated. Throughout the verification process, I provided all the requested information, such as my driver's license, council tax bills, and bank statements. Admittedly, some documents were submitted slightly late due to my demanding schedule as an NHS worker. Despite my efforts, my account remains suspended. I currently have 53 active listings, but any attempts to edit or create new listings are unsuccessful due to my account being under review. Contacting customer service yielded conflicting responses, with one representative requesting more information while another mentioned banning. I am perplexed by the situation as a long-time, reputable seller with over 10 years on ebay and a history of positive feedback. I diligently pay my fees and prioritize customer satisfaction, often issuing refunds even at a personal loss. I believe I have complied with all verification requests and expected my account to be reinstated accordingly. I value ebay's verification measures but suspect an error has occurred in my case. I kindly request a thorough review of my account and offer to provide additional documentation if necessary. I am uncertain of what steps to take next but remain hopeful for a resolution. Take care and best regards, Becky

I am seeking advice from eBay regarding a situation with a Mobility scooter listing. A potential buyer is interested in purchasing just one of the batteries instead of the scooter itself. I have provided a price to the buyer, but I am unsure of the proper procedure to handle this situation on eBay. I need guidance on whether to cancel my current listing and create a new one for just the battery, or how to proceed to ensure the interested buyer can purchase it without confusion. Unfortunately, I am unable to find a specific section on eBay's site to address this concern directly. Any assistance you can offer on this matter would be greatly appreciated. Thank you.

I am frustrated about my ongoing struggle to receive the funds owed from winning a dispute on eBay for item *******8 - Nike Air Max Denham shoes valued at £[redacted]. The buyer scammed me by falsely claiming they didn't receive the correct shoes. Despite initially ruling in their favor, the dispute was rightfully settled in my favor upon appeal. However, I have yet to receive the refund. My PayPal account, J*********6, was closed due to my age, which complicated matters as the refund didn't align with the account closure. My parents have authorized the refund to be processed through their PayPal account (f********@gmail.com), linked to my eBay account (b********59). Despite repeated calls and emails to eBay since October [redacted], the issue remains unresolved. The customer service representatives have been understanding, but the situation persists, causing undue stress. Assistance from a manager, Lauren, was promised but not fulfilled. I am eager to resolve this promptly and receive the funds I rightfully deserve.

Hello, I recently bought a phone from the seller "aqsixo" with order number 08-06[redacted]5. Upon receiving it, I noticed the screen had scratches after removing the screen protector for inspection. I contacted the seller, and a lengthy exchange occurred. They requested I return the phone in the same condition with the screen protector on, but it was damaged when I removed it. The seller agreed to the return, but I had to replace the protector myself. I worry about potential issues the seller might find with the phone and how it could affect my refund. I hope for a partial refund to cover the cost of repairing the screen.

Dear Sir/Madam, I am yet to receive the item from the Seller and have not received any updates. Please refund the full amount promptly. The experience has been disappointing, struggling to reach out to Ebay and the seller for assistance. Thank you, Mr Shoayb Item: Galaxy Star Moon Cloud Projector Music Night Light Starry Ocean Wave Lamp Remote Order number: 09-06[redacted]7 Seller: nouridibconsult Quantity: 1 Case #: [redacted] Case opened: 13 Jan [redacted] --- This is an email received today from EBAY: Hi Shoayb, We are following up on your open request. Please confirm if your issue is resolved or if you need further assistance. If we do not hear from you, we will close the request on 3 Feb [redacted].

I purchased a Hugo Boss EDP from Homeshop as a birthday gift which I intended to give next week. Realizing that the delivery date was set for March 5th, I checked and saw that the item had not been dispatched. I reached out to the seller, explaining the situation and requesting to cancel the order. Despite not receiving any confirmation of dispatch, I was informed via email that the delivery would take 22 days. The seller did not acknowledge my request to cancel the order nor did they mention that it had been dispatched. Upon checking the status later, I noticed that the item had been dispatched. I expressed my disappointment to the seller, but they did not respond. I believe the seller mishandled the situation by disregarding my timely cancellation request and proceeding with the dispatch against my wishes.

Good morning, I'm Farida Cali. I bought this product on November 19, [redacted], on eBay. When I received it, I turned it on, but it didn't work. I contacted the seller via email, and after many emails back and forth, they asked for the order number and purchase date to locate my order. This process frustrated me, and I felt like I was being deceived. I escalated the issue to eBay, who initiated the return process. However, I was given a very short deadline of January 22, [redacted], to return the item. I have not received the return label despite eBay sending it to me twice via email with links that show technical difficulties when accessed. This situation is making it challenging for me to get my refund, and I am concerned about losing money. Order number: 26-06[redacted]5 Item number: [redacted]60 Return number: [redacted] Product: 6 in 1 Ultrasonic Body Slimming Massager Anti Cellulite Fat Burner Machine

On December 29, [redacted], I purchased a washing machine for my 90-year-old father from Curry's PC World eBay shop, including delivery, connection, and removal of the old machine. The delivery was scheduled for January 2, [redacted]. However, upon arrival, the delivery team refused to disconnect the old machine, leading to a rescheduled delivery for January 8, [redacted]. Despite arranging for the new machine's connection, the delivery did not occur as planned. After contacting Curry's, a new delivery date was set for January 22, [redacted], due to the item being out of stock. I waited for the delivery but received no updates until I reached out on January 21, [redacted]. Shockingly, the seller informed me that my purchase had been refunded without further explanation. This ordeal has caused significant distress as my disabled father requires constant care, making a working washing machine essential. The lack of communication and delays spanning three weeks have left me feeling frustrated and disappointed.

I had trouble processing my seller fees payment, and eBay has removed this as an available payment method. I made the payment in the app to update my account, but I am unable to log in online to add a new payment method, preventing me from listing items. Despite changing my password multiple times, I am still unable to access the online platform. I have attempted calling eBay customer service numerous times today, only to be directed to call during business hours. Despite calling at different times, the system continues to inform me that customer service is closed. I have a security reference ready to provide if I could speak to someone. Online help requests my account details every time and do not provide assistance. I am reaching out for help with my account as the situation is becoming frustrating.

Hello, I appreciate the platform for allowing me to share my experience. I used to sell electronics successfully on eBay(UKKR-51), but encountered issues with eBay and PayPal needing constant follow-ups due to numerous hacked accounts. Recently, I sold a Blackmagic 4K camera ([redacted]94) to a buyer who complained it was faulty and hesitated about returning it. Swiftly, I offered him the option to keep or return it, providing DPD labels within hours. I even supplied convenient drop-off points for the return. However, the buyer refrained from any communication until 31 days later when he initiated a return through eBay, resulting in a substantial deduction from my account. To make matters worse, the buyer shipped it to an old London address without insurance, disregarding my provided DPD labels for a secure return. Now, I face significant financial losses as eBay has restricted my account access due to unpaid fees, preventing me from disputing the situation or contacting the buyer. Sincerely, Benedict B.

Hello, I bought what was supposed to be a pallet wood home craft kit, but received a shipment of dirty, mouldy, and damp offcuts instead. The wood was unusable for my project due to the mold and dampness. The seller offered me a partial refund, but I requested a full refund as the product was not as described. After attempting to return the item with a label provided by the seller, I found that it was rejected by the post office due to being overweight. The return shipping cost nearly as much as the item itself, making it unreasonable to return. The seller has been unhelpful and dismissive of my concerns. It seems other buyers have experienced similar issues, and this has deterred me from using eBay in the future. The seller's top seller status is misleading given the poor quality of the product received.

I received a craft kit that was not as described. Instead of pallet wood for arts and crafts, I received mouldy, damp, and dirty offcuts that are unusable. The seller only offered a partial refund, so I requested a full refund through eBay. However, the postage label provided was incorrect, resulting in the post office refusing to accept the return unless I paid £23. I am unable to contact eBay as it seems the seller is expecting the item to be returned. This experience has been disappointing, and I am considering not using eBay in the future. All I ask for is a full refund for the unusable item.

I sent an item on January 7th, and the seller (Hellietidteal) claimed it was dispatched, but the tracking information shows it's not in transit. I messaged the seller twice with no response. Upon checking the address, it appears to be an optician's shop, not a makeup seller. I've tried contacting eBay, but the questions don't address my issue. I'm frustrated with the lack of help from eBay. Phone calls haven't been useful either. The payment has been processed for the item. I'm reaching out here for assistance since this is my final attempt. I would appreciate a prompt response. Thank you, A Marshall.

I have a buyer who wants to return an item that was sold as non-returnable. The item was sold as new with tags attached. It was originally priced at £24.99 but sold for £5.00. The buyer claims there is a defect, specifically a loose piece of cotton on the inside hem stitching, which I believe may have occurred after he received the item. He has been persistently asking for a refund, causing me undue stress. I kindly request assistance in reviewing this matter, including the photos he provided of the alleged defect, which does not affect the item's wearability. I have personal challenges to deal with currently and would appreciate your help in resolving this issue promptly.

Hello, my name is Sajid Hashmi. I have been purchasing items on eBay for several years. On 01/24/[redacted], I won an auction for item No. [redacted]40. After waiting for a few days, I promptly paid for the item. However, shortly after, I received an email notifying me that the seller had canceled the transaction. The seller explained in subsequent emails that they had been unwell and some items did not power on. I suspect the seller's sudden recovery post-auction may have influenced the cancellation and refund. I believe there should be regulations in place for such situations. The seller in question is Babyboomum. I appreciate your attention to this matter. Regards.

The buyer purchased an item and, after receiving it seven days later, she decided to return it, claiming that it was not as described and did not match the photos. I disagree with her assessment, as I had clearly mentioned that I did not know what the marks were. She also stated that the bag was covered in paint, which I also dispute, as it is not the case. Initially, I refused the refund but have now accepted it. I believe that eBay should review the situation, as the buyer's claim about the description not matching the item is unfounded. I had advised her to refer to the photos, where upon enlarging, one can observe the marks, and the bag is not as the buyer describes. I am requesting eBay to intervene, assess the buyer's statements and photos, as well as review my description and photos to determine if a refund is necessary.

Hello, my name is Sajid Hashmi, and my eBay ID is sajid1943. I participated in an eBay auction on 24/01/[redacted] for item No. [redacted]40. After winning the bid and making the payment, I received an email stating that the seller canceled the order due to reasons related to the COVID-19 virus. Despite the seller's explanation about some items not functioning properly, I am frustrated and upset about the cancellation and immediate refund after the auction ended. I believe the seller may have used the pandemic as an excuse since they did not achieve the desired price. I contacted them expressing my interest in only the decoder, not the functioning of other items, but they had already refunded the money. The seller's username is Babyboomum, and my email address is [redacted] I am looking for assistance in addressing this issue to prevent it from happening to other buyers. I had a positive experience with a previous purchase from another seller. Thank you.