eBay (UK) Customer Service Issues

Hello, My uncle purchased a treadmill on eBay for £[redacted]. The estimated delivery date was supposed to be December 2, [redacted], with a possible delay of up to 5 days. However, it has been over 7 days and the delivery has not arrived. The problem is my uncle accidentally deleted the account through which the treadmill was purchased and can't remember the username or any other details. I would appreciate any assistance in resolving this issue.

Hello, I wanted to sell an item on our auction site using a buy now or best offer option. I received an offer that I accepted, and I'm currently waiting for payment. However, the buyer has asked me to send a PayPal money request. I'm unsure about this request since typically on eBay, I do not pay for items right away. I'm wondering if this method is secure and if the buyer should be paying through eBay. Could someone please advise on this situation? Thank you. Best regards, Michal178.

Hello, I wanted to sell an item on our auction website, so I created an offer for Buy Now or Best Offer. Someone made an offer that I accepted, and now they are asking me to send a money request via PayPal. I'm unsure because when I buy on eBay, I usually pay immediately without sending such requests. Is it safe for me to do this, or should the person pay me through eBay directly? Please explain.

I returned my damaged item via Royal Mail. According to the tracking information from Royal Mail, it was delivered on 5/12/20. Despite providing the tracking number to the seller, they claim they can't locate it. I've informed eBay about the return, and they assured me I would receive a refund once the item was sent back. However, the seller still denies receiving it. I'm unable to reach the resolution center to update eBay about the delivery status, even though I have shared the tracking details with them and the seller. I'm stuck and need assistance resolving this issue.

Hello, I recently won an item on eBay and promptly made the payment. I received the usual messages from eBay confirming my purchase. However, the next day, my payment was listed as pending. I reached out to the seller twice over the course of the following days but did not receive a response. Eventually, I received a message indicating that the shoes had been shipped, but my payment was still pending. I contacted the seller once more to clarify the payment status and was instructed to proceed with payment. After a few days, I received the shoes, but my payment was still pending on eBay. Subsequently, I received a notification from PayPal requesting payment, which I promptly made. However, the payment was not processed through eBay, and as a result, my eBay account still reflects the payment as pending despite my payment for the item being completed.

The seller failed to mention there was an import tax fee. When I contacted them, they insisted it was on their page. The only additional charge I knew about was the £9 for Royal Mail delivery. It was a terrible experience. When I refused to pay the import fee, the seller threatened I would lose the phone and the money I had already paid. This will be my final time using eBay. It's frustrating that reaching customer service is impossible. Despite this, thank you for the service.

Subject: Urgent Issue with eBay Purchase - Need Resolution To all the Board of Directors, I would like to address a concerning issue regarding my recent purchase on eBay. I am writing to express my dissatisfaction as a loyal customer. I bought an item, the NINJA Foodi Max OP500UK Multi Pressure Cooker & Air Fryer for £89.90, and my bank account was charged for this purchase. However, I have received a message stating that the item is no longer available and the order has been canceled, despite my payment. The communication from eBay seems misleading and has left me puzzled. I am considering reaching out to the Office of Fair Trading for further investigation if this matter is not resolved promptly. I kindly request immediate assistance in resolving this issue before I escalate it further. You can reach me at [redacted]4. Thank you for your attention to this matter. Sincerely, Gerry Neilon

I placed an order for men's slippers from benrivers_5 on November 30. I got an email from eBay confirming the order with a delivery date of December 5. The payment was deducted from my account. Following this, I, along with around 50 others, received an email from China where all our email addresses were exposed to each other. The email claimed eBay closed the seller's account but I needed to reply to get my order, which I didn't. Unfortunately, no slippers have been received, and eBay claims the item number [redacted]19 doesn't exist. I am left with no slippers, no refund, and no way to reach eBay.

Hello, I have tried reaching out via email multiple times without receiving a response. It is crucial for me to have this matter resolved by Monday, December 14, [redacted]. I am puzzled as to why I am unable to receive funds from a purchase made on December 9, [redacted]. My account indicates that I cannot receive payment until December 30, [redacted] – I would greatly appreciate a clear explanation to allay my concerns about not receiving the funds. I kindly request a prompt acknowledgment of my email this time without any evasive responses. If that is not possible, please provide a contact number for me to reach out. I am facing a challenge as the item I have sold is not being delivered, preventing me from updating the necessary information on the eBay website. The buyer will be picking up the item instead. Urgent resolution is required. I have screenshots available to support my case if needed. If unable to locate my account, it might be listed under [redacted] Thank you.

I recently purchased a foldable electric wheelchair and picked it up today. I am quite disappointed as the item was not as advertised. The listing mentioned a quiet motor that works properly, but in reality, the motor is loud, and the chair needs to be shaken to sit properly. My partner, for whom I bought the chair, is not pleased considering we paid £[redacted] for it. After initiating a refund at the seller's agreement, they mentioned that eBay advised them to decline the refund. I am confused about this decision and would like clarification on why eBay instructed the seller to do so. How can I proceed with opening a refund for this item?

I am finding it challenging to contact you on eBay. Could you please assist me in obtaining my return slip for item number [redacted]63, order number 27-06[redacted]1? I am becoming frustrated with the process as I wish to return the item. It would be much appreciated if someone could send me the return slip so I can proceed with sending it back to the seller. Thank you.

Dear eBay Customer Support, I'm reaching out about a recent issue with an order involving reference number [redacted]8 and global tracking number UPAAC[redacted][redacted]. The buyer, Brian Medina Conception, residing in the United States, received the vintage Carlton Ware dish I sent but unfortunately, it arrived damaged as per the photo he shared. He is now requesting a refund. The item was shipped through the Global Shipping Programme on 10.11.[redacted] to the UK Shipping Centre in Lichfield and then forwarded to the US. I believe based on the Seller Terms and Conditions, the responsibility for any damage or loss should be with the global shipping contractor from the moment the item reached Lichfield. Could you confirm this understanding? I have reviewed the Seller Terms and Conditions, particularly Article 12, addressing Lost, Damaged, or Undeliverable Items and the associated eBay Money Back Guarantee and PayPal Buyer Protection Programme. It seems to outline the appropriate steps for cases like this one. Looking forward to your prompt assistance. Best regards, Elke Day (Account Name: staphenatyalding)

Hello, I recently received a faulty mouse for my laptop on 11-12-20. I contacted the seller in Oldham to explain the issue, and they requested a photo. I'm unsure how to capture the red flashing light at the bottom of the mouse. Consequently, I asked them for a return label to send it back. I have also reached out to the main supplier but have not received a response. All I am seeking is a replacement mouse or a refund. Thank you, John P.

I purchased 4 bottles of e-liquid from v-power. I received one bottle last week but have not received the others. After reporting the missing items, the seller said they would send more, I thanked them for this. However, they then accused me of admitting to receiving the full order, which was not the case. I informed them that I only received one bottle out of the four ordered. After not hearing back, I requested a refund. Instead of cooperating, the seller called me a liar and a fraud. I reiterated my situation, and they provided a partial refund but continued to accuse me. I decided not to purchase from them again. This experience was disappointing and does not reflect well on eBay. Dealing with this seller has been a troublesome ordeal, and their behavior is unacceptable.

Royal Mail has confirmed delivery delays, causing many sellers to deal with numerous inquiries. Most are understanding, but a buyer has opened a case against me despite the revised delivery date provided by Royal Mail. I have shared proof of postage and communicated the postal delays in the media. As a seller, I believe I should be given the grace period until the adjusted delivery date passes before issuing a refund. Do buyers always hold all the rights in these situations, or should sellers be given fair consideration as well?

Good morning eBay, I returned an item last week that was inaccurately described by the seller, but they are withholding my refund until I remove my negative feedback. The original transaction was sketchy, and the seller's actions feel like blackmail. I kindly request eBay's intervention to process the refund for ORDER NUMBER 02-06[redacted]3. I believe it is necessary for eBay to investigate this seller and terminate their contract. Thank you, Julia

I bought a Bachmann BR Standard Tank Model Loco from ROBINRAESVINTAGE CORNER-2 around Nov 20 listed as brand new, but it arrived missing parts, had extra parts, and didn't work. I returned it via Royal Mail on Nov 26, and it was signed for by Townsend. Once I asked for a refund, the seller claimed they hadn't received it. I'm looking to E-bay for assistance in getting my money back. Order No. 09-06[redacted]7.

I purchased "The Water Dancer" book on eBay for £4.95 from a seller named Sean Wallace. I received a message the next day stating that the transaction was cancelled due to issues with the seller's account, but I was assured I wouldn't be charged. Subsequently, I bought the book from another seller for £8.71. Even though I have been charged £4.95 on my Paypal account for the initial order that got cancelled, I haven't received a refund yet.

I recently created a new eBay account, made three purchases, and then got suspended indefinitely due to suspicions of unusual activities. I find it frustrating and need guidance on how to reverse the suspension since eBay indicated there is no possibility for an appeal. Here is the email I received: Subject: eBay MC113: Account Suspension Dear wilpet_7096, After inspecting the activities linked to your account, we have decided to suspend it based on the associated risks to our eBay community. We take this step seriously as we strive to uphold a secure marketplace environment for our global users. Your suspension is permanent, prohibiting any future buying or selling engagements on eBay. Moreover, any related accounts you have will also face suspension. We regret any inconvenience this action may cause you. Unfortunately, there are no grounds for overturning this verdict. Your comprehension is valued. Best regards, eBay Customer Service

I purchased a game on eBay, but the seller immediately canceled the order. Despite my three requests for a refund, the seller ignored me. eBay intervened, promising a full refund, but due to a fraud incident, I had to close my bank account linked to eBay, resulting in the refund failure. I have updated my new bank account on eBay but haven't received the refund for nearly a week. I kindly request a prompt refund as the fraud has left me financially strained, causing significant stress, especially during this time of year. Your timely assistance is greatly appreciated. Thank you, L.L.