Left with faulty e-cig, as I was unable to return it due to illness.

GetHuman5321991's customer service issue with eBay (UK) from October 2020

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The issue in GetHuman5321991's own words
See above ... Hi there*I bought an ecig - new, sealed, received the item with no issues. **INNOKIN ENDURA T**E MOD STARTER KIT OR COILS AUTHENTIC UK SELLER*( ************ )*Color: Blue**ORDER DATE*** Sep, *****ORDER NUMBER***-*****-*****SOLD *ORDER TOTAL*£**.****However, when I opened the package, I tried to charge it, and puff on it, but the battery was dead. It would not work OR charge. I have been using ecigs since ****, and knew right away that it was a dud. (The mouth pieces are now contaminated as they were in my mouth)**After emails to the seller got me nowhere, wherein he blamed the manufacturer, and no return label offered - I opened a refund case, and explained that my mother was in hospital at the time with Corona virus. I got it also, so I was unable to meet the ** day refund deadline for posting back the ecig back to the seller- I was confined to the house, and did not know when I would be able to send it back. The case was closed.* *I am (and still am) critically ill with an enterocutaneous fistula (ECF) - wherein my stomach acid and its contents continually pour out from an open surgical wound, and cannot get out to the post office. My mother has dementia, so could not post it, nor could my father who has advanced Parkinson's disease. The only time I, myself, get out, is patient ambulance taking me to hospital appointments and back home again. Those have ceased too, as I still have no taste or smell. **It's like I am being punished for being too sick to leave the house within a period of ** days, while being left with a faulty e-cig which COULD have exploded in my face.**I have since bought one from another seller, and that e-cig works a charm.**I am NOT happy about this, and still want a refund. Hoping you will look into this matter for me.**Thank you**Miss M
Ebay giving me a refund
Correspondence with seller as mentioned above
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eBay (UK)

Customer service issue
Reported by GetHuman5321991
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 4986 others
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GetHuman5321991 started working on this issue
Oct 1st, 2020 5:40pm