Hello. my name is Aixa Camara I’ve been a loyal eBay customer for a long time, I’ve mad...

Hello. my name is Aixa Camara I’ve been a loyal eBay customer for a long time, I’ve made countless purchases on your site and fortunately **% are possibles plus this **% is very complicated because certain sellers on the site who are scammers and publish things that don’t correspond to true or sell spoiled products! I've had several problems with this here on your website and worst of all it is very difficult to contact you to solve this problem and you take too long to adopt an attitude! I was sold a cell phone that has nothing to do with what was in the ad! it has no quality whatsoever and opens dispute against seller and I spoke to him by message and he asked me for photos of the cell phone I sent and then he promised to send me another cell phone to compensate for the scam, I waited and until today I have not received anything and the dispute has ended and the seller removed the fotosbebtudo from the site and ebeu I can't see anything or open another dispute! I ask for your intervention so that I can at least recover my money! these types of sellers are damaging a website's reputation and making people afraid to shop on the website! this seller deserves to be banned from the site! I look forward to waiting for your answer. Thanks