Hi,**I sold an item to a buyer, due to the pandemic i was unable to post item and conta...

GetHuman-teelove_'s customer service issue with eBay (UK) from May 2020

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The issue in GetHuman-teelove_'s own words
Hi,**I sold an item to a buyer, due to the pandemic i was unable to post item and contacted buyer to check if they wanted a refund or will prefer to wait for postage. Whilst waiting for buyers response ,they contacted me asking if i can send items to a different location- i double checked online and realised I wasn't covered to send to another location not registered on paypay *ebay. I went ahead and sent to orginal address listed and provided a tracking number. Shortly after , buyer raises a case stating item was not recieved. From the tracking details received it states item was signed for & received by the ebayers account . I need ebay to intervene on this matter as I can't seem to come to a resolution with the buyer. I provided proof of postage but buyer states they don't live at the address anymore .

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eBay (UK)

Customer service issue
Reported by GetHuman-teelove_
May 31st, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2551 others
0 customers following this

Timeline

GetHuman-teelove_ started working on this issue
May 31st, 2020 10:06am

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