I recently purchased *in* Pro Wireless Cordless Microphone Wired Professional DJ Singing Karaoke Mic, when i received it, it did not work, so i immediately returned it, wanting a replacement, i bought it as a guest, so could not go through resolution centre, following is my emails to the seller, showing the response i got, instead of replacement equipment. (the emails are in reverse order).*I find your attitude towards customers absolutely disgusting, i have given every opportunity for you to atone your errors, i now feel convinced you are a company that scams the public, and then laughs in their face, i will be contacting Ebay about this, and also London Fraud Squad* you may have well got away with this behavior with others, but i have resolve, and will not sit back while your defrauding the general public. You have failed so many company rules, and i shall be forwarding your arrogant replies i have thus far received to the appropriate people. You are a utter disgrace,**globalsourcesltd**)**sthai*:*Again you are ranting on about payment, the item has already been paid in full, order number was ***************A****D, i really dont see how you need a order number, faulty goods were returned, you didnt need the order number when they were returned, you were supplied with every bit of information you needed. In my buisiness it is really quite simple, if faulty equipment is returned, i immediately send out replacement with apology, exactly why you have not done this is beyond me. please send replacement forthwith, minus excuses for not doing so.**globalsourcesltd*hi again, please give me order number them, as i said we are sending items after payment, thank you**sthai*:*I have sent several messages now regarding this matter(replacement goods, due to original goods not working) you stated you were awaiting payment, which i also informed you was paid in full on *th may. And i had returned the goods that were faulty, along with all details(faults and my details for return of working goods) I feel there is a disregard of respect for the customer, when my message stating you had received payment, even before i returned faulty goods, was ignored. This is a total contradiction of actions, i had already received faulty goods, and returned them. yet you claim not to dispatch without payment. This matter needs resolving now, I HAVE PAID FOR GOODS, I HAVE RETURNED THOSE FAULTY GOODS, AND TO ALL INTENTS YOU HAVE FAILED TO FORWARD REPLACEMENTS. please respond with reasons. My next step if i am again ignored is resolution centre. There may well be crossed wires here, but at this moment i am disgusted with the service to say the least.**globalsourcesltd*hi we are sending items after clear PAYMENT, kind regards**sthai*:*Hi, I recently (*days ago) returned this item, *st class postage. The item did not work, and i requested a replacement, i messaged you about this, and received no response, i sent the message. my details are as follows, MR STEVE HAINES, ** RAMSDEN STREET, BARROW IN FURNESS, LA** *HH. When i returned the item, it had with it, details of faults, and the original postage label from yourselves inside the case. I now would like to know why i have had no response, and why i have as yet, received no replacement as requested.**in* Pro Wireless Cordless Microphone Wired Professional DJ Singing Karaoke.* *you will note on one of their emails, they arrogantly replied with just a smiley face. * I hope you can resolve this issue for me. i refuse to sit back and be taken as a mug by this kind of company.
GetHuman4880403 did not yet indicate what eBay (UK) should do to make this right.