I bought a bedding set for ** pounds but a damaged one was sent. I emailed the seller a...

GetHuman-riabren's Refund issue with eBay (UK) from February 2020

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The issue in GetHuman-riabren's own words
I bought a bedding set for ** pounds but a damaged one was sent. I emailed the seller and said I was disabled and would either accept a **% refund OR he would need to send a courier as I’m housebound. *He offered a paltry * pounds which I didn’t accept. I printed the return label, packaged the item up but no courier came. *I then spoke to eBay probably a week later, the guy said the seller would have * days to respond. He did not respond. But then next thing I know is the computer closed my case with no refund. *I just spoke to eBay again. This time instead of getting through to a uk call centre it went overseas and she didn’t understand that this seller has to do this by law as my disability is protected by law. The disability discrimination act. *eBay are treating it the same as if i had changed my mind. They aren’t accepting that every other retailer would have sent a courier in this situation, eBay is the only one so far that is punishing the buyer for not being able to get the parcel to the post office and I’m ** pounds out of pocket

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eBay (UK)

Refund issue
Reported by GetHuman-riabren
Feb 21st, 2020 - 8 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 1092 others
0 customers following this

Timeline

GetHuman-riabren started working on this issue
Feb 21st 10:58am
GetHuman-riabren indicated the issue is not fixed yet.
Feb 21st 3:41pm
GetHuman-riabren indicated the issue is not fixed yet.
Feb 21st 3:41pm
GetHuman-riabren indicated the issue is not fixed yet.
Feb 21st 3:41pm
GetHuman-riabren indicated the issue is not fixed yet.
Feb 21st 3:41pm
GetHuman-riabren indicated the issue is not fixed yet.
Feb 21st 3:41pm
GetHuman-riabren indicated the issue is not fixed yet.
Feb 21st 3:41pm
GetHuman-riabren indicated the issue is not fixed yet.
Feb 21st 3:41pm
GetHuman-riabren indicated the issue is not fixed yet.
Feb 21st 3:41pm

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