Hello, item number is ************. I ordered an Xbox headset roughly a month ago and...

GetHuman-jpreest's Refund issue with eBay (UK) from May 2019

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The issue in GetHuman-jpreest's own words
Hello, item number is ************. I ordered an Xbox headset roughly a month ago and I received it All ok but it was faulty and I sent it back. The company*person (their username is gam***) said that was fine and arranged a full refund for me once the headset was returned. I sent the headset back and I still haven’t received a refund. My card that I paid for it recently was hacked so I had to cancel it, I did email the person*company explaining the situation and asked if they could do a bank transfer instead for me to return my money, I have sent two emails since and have had no reply. I have all correspondence in my emails on eBay to prove the conversation etc but I need help to get my money back, it’s £**.**. Can someone please help sort this out please as I have had no replies back now and I’m very concerned as I feel they have just taken my money. Please respond ASAP and help me with this situation. As I’ve said I have all proof of conversation and that they have received the headset back as well. I have had an email back about it saying I should go through PayPal to get the funds back but however i didn’t use PayPal to purchase the headset so I cannot dispute it with them. Can you please look into this matter urgently please and whether you guys can refund it me through a PayPal payment to my account or whatever then that would be perfect. I just want this resolved now please. Thanks, Jeff.

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eBay (UK)

Refund issue
Reported by GetHuman-jpreest
May 19th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1448 others
0 customers following this

Timeline

GetHuman-jpreest started working on this issue
May 19th, 2019 1:08pm

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