Few months ago I bought a power inverter (Streetwize ****W*****W Peak Power Inverter Ca...

GetHuman-gryzekhc's Track a Package issue with eBay (UK) from May 2019

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The issue in GetHuman-gryzekhc's own words
Few months ago I bought a power inverter (Streetwize ****W*****W Peak Power Inverter Caravan Motorhome Emergency Power) from ishop***-net using your service. The inverter arrived faulty, I contacted the seller and they advised me to return it for an inspection. Upon carrying out the electric check ishop***-net established that the inverter was indeed faulty and they have sent a replacement via DX on *.*.** to Global Shipping Centre (trackicng number **********).*After that I have no idea what happened to the parcel, haven't been contacted by any courier company whatsoever and it has been well over a month since the expected arrival of the replacement product. Having contacted the seller once again, I was told this wasn't their problem anymore, which was just lovely to hear.*For the time being my inverter appears to havebeen lost. Where is it? Who has it? How to find that out? Your own customer service number is pretty much useless as I've already waited for over an hour to be put through and there's only so long I can listen to Magic FM in the background and the only other contact number I have come across is an US one, with an option of requesting a call back, albeit only to US, Canada, NZ or Straya, which makes me think that number is of no use to European customers.*I would very much appreciate if you could locate my parcel ASAP and speed up the delivery process, or failing that a full refund, including €** I paid to post the faulty inverter back to UK. As things stand, I have no money, no inverter and very little faith in how much you actually care about your paying cutomers (that goes for both eBay and ishop***-net).*Looking forward to any sort of reply, that would be a great start, thank you.*With regards,*Michal Gromadzki

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eBay (UK)

Track a Package issue
Reported by GetHuman-gryzekhc
May 10th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1351 others
0 customers following this

Timeline

GetHuman-gryzekhc started working on this issue
May 10th, 2019 6:43pm
GetHuman-gryzekhc indicated the issue is not fixed yet.
May 11th, 2019 10:15am
GetHuman-gryzekhc indicated the issue is not fixed yet.
May 11th, 2019 12:21pm
GetHuman-gryzekhc indicated the issue is not fixed yet.
May 12th, 2019 8:11am
GetHuman-gryzekhc indicated the issue is not fixed yet.
May 12th, 2019 7:39pm
GetHuman-gryzekhc indicated the issue is not fixed yet.
May 13th, 2019 12:54pm
GetHuman-gryzekhc indicated the issue is not fixed yet.
May 15th, 2019 1:00pm