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The issue in GetHuman-suehade's own words
I sold a coat, which was sent in water tight packaging. It ended up being returned because the buyer said the coat had a mark on the collar. On receiving the returned item it was packaged in flimsy paper which ripped in transit and now the coat is scuffed and damaged. Not packaged appropriately. Buyer agree’d to accept a **% refund which I sent already. But buyer opened a case and now eBay say I’m totally at fault and is refunding the buyer. So now the buyer will get ***% refund off eBay and **% refund off me! And I wasn’t even at fault! Not happy and can’t contact eBay. Case ID: **********
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