i ordered an item and returned it more than a week ago but still haven't received my re...

GetHuman-stutilim's customer service issue with eBay (UK) from March 2019

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The issue in GetHuman-stutilim's own words
i ordered an item and returned it more than a week ago but still haven't received my refund. i didn't use the return label ebay gave me and posted it myself with a stamp at the post office so i cannot mark it as dispatched as i did not get a tracking number. i've contacted the seller a week ago and they said they will issue my refund once they've got the item back but it has been ages. i returned the item on the **th of March. the seller contacted me back on the **th and now it is the **th and i still haven't received my refund. My ebay account won't let me log in either and said i was temporarily locked just because i tried to contact the seller again!!
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eBay (UK)

Customer service issue
Reported by GetHuman-stutilim
Mar 27th, 2019 - a mon ago
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GetHuman-stutilim started working on this issue
Mar 27th 9:36am