I ordered a toy on December * which never arrived. Correspondence to the seller via eb...

GetHuman-hksandym's customer service issue with eBay (UK) from February 2019

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I ordered a toy on December * which never arrived. Correspondence to the seller via ebay has been ongoing. They say it was delivered and would check exactly where and when. Nothing has come back despite my writing to them and ebay several times. The last time I wrote to ebay they said as there had been no recent correspondence my case is CLOSED. !!!!!! So I have no goods and no refund. How can the case be closed?
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eBay (UK)

Customer service issue
Reported by GetHuman-hksandym
Feb 18th, 2019 - 8 mons ago
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GetHuman-hksandym started working on this issue
Feb 18th 7:31am