I ordered an electric scooter which isn't working. Even though fully charged when you t...

GetHuman-joankay's customer service issue with eBay (UK) from January 2019

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The issue in GetHuman-joankay's own words
I ordered an electric scooter which isn't working. Even though fully charged when you take finger off switch on button it goes off. Company told me to try other chargers, I tried *, all same result. They said they'd send another charger, not received. Now they've closed return on eBay and not answering my emails. I want a refund. Was a Christmas present for my granddaughter and cost £***. Company is carchoice. This is worrying me, no comeback in purchase. How can this happen eBay have not answered my emails either. I buy often on eBay never had problems before.
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eBay (UK)

Customer service issue
Reported by GetHuman-joankay
Jan 7th, 2019 - a mon ago
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GetHuman-joankay started working on this issue
Jan 7th 10:21am