I bought a *kg bag of whey protein powder at auction it stated bag was slighty open but...

GetHuman-rorywils's customer service issue with eBay (UK) from November 2018

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The issue in GetHuman-rorywils's own words
I bought a *kg bag of whey protein powder at auction it stated bag was slighty open but unused. Upon receiving it the bag was almost empty. When I weighed it there was half the product missing and none had escaped in box it came in. I only received *.*kg instead of *kg. Ive contacted seller and he wont refund me. He stated it was off his lodger and he never weighed bag. Lodger now gone he says. I am requesting a full refund for this. Very dissapointed in this seller. Never had this problem before as I but lots of this on ebay. Please help me with this. Yours faithfully r wilson.
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eBay (UK)

Customer service issue
Reported by GetHuman-rorywils
Nov 27th, 2018 - 9 mons ago
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GetHuman-rorywils started working on this issue
Nov 27th, 2018 6:02pm