I sold and item on ebay and the buyer was from Italy. This was a GSP shipment where the...

GetHuman1475724's customer service issue with eBay (UK) from November 2018

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The issue in GetHuman1475724's own words
I sold and item on ebay and the buyer was from Italy. This was a GSP shipment where the item had to be sent to a UK shipping address and they would send on to the buyer. For me to be covered by eBay I need to ensure the item reaches the shopping address in the UK. This was done and the buyer opened an item not received in Italy eBay. A case was opened in Italian language and there was no way to open this case or view it in the English language. The buyer was refunded for some reason why my PayPal payment was reversed. I called eBay and explained this was a Global Shipment Program shipment and gave the tracking for Royal Mail which showed it was delivered to the shipment address in the UK and my coverage should start from here. At this point she verified the tracking and made an appeal. For some reason when making the appeal she gave the wrong tracking number by * digit. Ebay italy rejected the appeal and replied back in Italian. They also debited my account again for the item.
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eBay (UK)

Customer service issue
Reported by GetHuman1475724
Nov 3rd, 2018 - a mon ago
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Seen by 3 customers so far
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GetHuman1475724 started working on this issue
Nov 3rd 8:27am