I have reluctantly accepted that I refund a buyer who states the item isn't working. I...

GetHuman1370347's customer service issue with eBay (UK) from October 2018

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The issue in GetHuman1370347's own words
I have reluctantly accepted that I refund a buyer who states the item isn't working. I have no return yet and the returner is not answering my requests to give me status on the return. I have no idea if item is posted and I need to have the item check with a specialist to find out if phone has been tampered with. Funds should be withheld on this return until I check. I need someone from eBay to respond to my requests.
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eBay (UK)

Customer service issue
Reported by GetHuman1370347
Oct 18th, 2018 - a mon ago
I have an issue with eBay (UK) too
Not resolved
Seen by 3 customers so far
Similar issue to 295 others
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Timeline
GetHuman1370347 started working on this issue
Oct 18th 4:52pm