I have an item that has sold however on the sold items screen it is saying the user is...

GetHuman1342346's customer service issue with eBay (UK) from October 2018

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I have an item that has sold however on the sold items screen it is saying the user is no longer a registered user. I have not received any payment for the item and when I go to cancel the order it says there is an error. I can't actually send the item out because there are no details for the buyer as well as I haven't received any payment and there is no pending payments on PayPal. I can't even contact the buyer because it won't let me send the message as it says the user is no longer a registered ebay user.
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eBay (UK)

Customer service issue
Reported by GetHuman1342346
Oct 14th, 2018 - 2 mons ago
I have an issue with eBay (UK) too
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Seen by 4 customers so far
Similar issue to 271 others
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Timeline
GetHuman1342346 started working on this issue
Oct 14th 11:28am
GetHuman1342346 confirmed the issue is fixed. Hooray!
Oct 14th 11:36am