I purchased a six seat cube cover item number *************.*I received it yesterday bu...

GetHuman708169's customer service issue with eBay (UK) from May 2018

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The issue in GetHuman708169's own words
I purchased a six seat cube cover item number *************.*I received it yesterday but it the wrong size and shape for my requirements, it cost ,**.**p*I want to return it and get a refund.*As I have never returned an item before I want to know eBay's protocol on returns.*I emailed eBay yesterday but have had no response.*My name is Sarah Ransome*** Brooklands*Colchester*Essex*Co* *Wa*My contact number is ,*********** or ***** *****.*Please advise me as to how the returns are done, do I need some type of paper work from eBay.
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eBay (UK)

Customer service issue
Reported by GetHuman708169
May 22nd, 2018 - 6 mons ago
I have an issue with eBay (UK) too
Fixed
Seen by 8 customers so far
Similar issue to 269 others
0 customers following this
Items needed
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Timeline
GetHuman708169 started working on this issue
May 22nd 4:26pm
GetHuman708169 indicated the issue is not fixed yet.
May 23rd 6:49pm