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Why do I have to struggle to get Zynga to fix a problem for an app that I purchased?

GetHuman-vmzafra's Disabled Account issue with Zynga from May 2019

Help with my Zynga issue

Top Tip from another customer

If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.

The issue in GetHuman-vmzafra's own words

I was trying to open it ... I just get a blank screen. At one point, after I had to restore my phone, I got a message that read something like the developer needs to update. Even before the restoration I had to turn my phone off and then open it again to Get Words with Friends.**I sent an email last week, but I received no response.**Why is it I feel no one is out there?

I don't believe that Zynga has a process for resolving problems.

Zynga could just turn it on for me so that I have access

Three or four years.

Yes, several attempts @ email and phone.

I have an issue with Zynga too

How GetHuman-vmzafra fixed the problem

Are you kidding me? Impossible to contact Zynga, but I guess it's designed that way so customers just give up. If you have a problem, don't expect Zynga to solve it. Why should I pay $**-** for a problem that I didn't create, but Zynga did?

Please help with my Zynga issue

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Zynga

Words with Friends

Disabled Account issue

Reported by GetHuman-vmzafra

May 20th, 2019 - 4 years ago

I have an issue with Zynga too

Fixed

GetHuman-vmzafra shared how to fix

Seen by 72 customers so far

Similar issue to 3587 others

0 customers following this

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Timeline

GetHuman-vmzafra started working on this issue

May 20th, 2019 8:41pm

GetHuman-vmzafra used the GetHuman Phone to get a rep from Zynga on the line without waiting on hold

May 20th, 2019 8:43pm

GetHuman-vmzafra confirmed the issue is fixed. Hooray!

May 20th, 2019 8:49pm