Why do I have to struggle to get Zynga to fix a problem for an app that I purchased?

GetHuman-vmzafra's Disabled Account issue with Zynga from May 2019

Help with my Zynga issue
Top Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman-vmzafra's own words
I was trying to open it ... I just get a blank screen. At one point, after I had to restore my phone, I got a message that read something like the developer needs to update. Even before the restoration I had to turn my phone off and then open it again to Get Words with Friends.**I sent an email last week, but I received no response.**Why is it I feel no one is out there?
I don't believe that Zynga has a process for resolving problems.
Zynga could just turn it on for me so that I have access
Three or four years.
Yes, several attempts @ email and phone.
How GetHuman-vmzafra fixed the problem
Are you kidding me? Impossible to contact Zynga, but I guess it's designed that way so customers just give up. If you have a problem, don't expect Zynga to solve it. Why should I pay $**-** for a problem that I didn't create, but Zynga did?
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Zynga

Words with Friends
Disabled Account issue
Reported by GetHuman-vmzafra
May 20th, 2019 - 2 years ago
Fixed
GetHuman-vmzafra shared how to fix
Seen by 58 customers so far
Similar issue to 3587 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman-vmzafra started working on this issue
May 20th, 2019 8:41pm
GetHuman-vmzafra confirmed the issue is fixed. Hooray!
May 20th, 2019 8:49pm
GetHuman-vmzafra indicated the issue is not fixed yet.
May 20th, 2019 8:49pm
GetHuman-vmzafra indicated the issue is not fixed yet.
May 21st, 2019 2:11am
GetHuman-vmzafra indicated the issue is not fixed yet.
May 21st, 2019 11:19am
GetHuman-vmzafra indicated the issue is not fixed yet.
May 21st, 2019 9:47pm
GetHuman-vmzafra indicated the issue is not fixed yet.
May 21st, 2019 9:52pm
GetHuman-vmzafra confirmed the issue is fixed. Hooray!
May 21st, 2019 9:53pm