When I logged into my Charlie and the Chocolate Factory game all my credits were gone...

GetHuman1026272's customer service issue with Zynga from August 2018

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The issue in GetHuman1026272's own words
When I logged into my Charlie and the Chocolate Factory game all my credits were gone. I have only a few thousand on there from about * or * B There was the update for the trophies etc. I keep my Wizard of Oz and Chariie about the same level. Wizard is at *.* B*Can you please help me. I am very sad to see this. Also noticed I don't have any trophies on Wizards, but if it's going to wipe my credits I don't want them. *My I'd * for Charlie are: *************T*ZFA***Wizards***************GOZXE**Thanks so much in advance for your time and assistance.*Jeannie
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Zynga

Customer service issue
Reported by GetHuman1026272
Aug 23rd, 2018 - 2 mons ago
I have an issue with Zynga too
Fixed
Seen by 6 customers so far
Similar issue to 676 others
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Timeline
GetHuman1026272 started working on this issue
Aug 23rd 5:28am
GetHuman1026272 indicated the issue is not fixed yet.
Aug 24th 1:58am
GetHuman1026272 indicated the issue is not fixed yet.
Aug 24th 4:48am
GetHuman1026272 indicated the issue is not fixed yet.
Aug 25th 2:04am
GetHuman1026272 indicated the issue is not fixed yet.
Aug 27th 12:47am