I just purchased the trunk of keys for **.**. After my purchase was successful and the...

GetHuman977229's customer service issue with Zynga from August 2018

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The issue in GetHuman977229's own words
I just purchased the trunk of keys for **.**. After my purchase was successful and the happy dance, my Farmville * Country Escape crashed. When I reloaded, there were no keys added to my account. My debit card already shows the purchase taken from my account. (I tried to remove my card as payment method but in the minute it took me, it was too late!) This is extremely frustrating. Now I cannot purchase Hotelier Hannah and I am losing time. *I have been playing Farmville * Country Escape for several years. And this has happened on more than one occasion. It is like it happens on purpose to take my money. The two times it happened I had no response from Zynga when I contacted them...nothing!!*I like to play this game but at this point is nothing is done I am done!! I am quite mad about this situation!!
GetHuman977229 did not yet indicate what Zynga should do to make this right.
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Customer service issue
Reported by GetHuman977229
Aug 10th, 2018 - a yr ago
I have an issue with Zynga too
Seen by 6 customers so far
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GetHuman977229 started working on this issue
Aug 10th, 2018 9:41pm
GetHuman977229 indicated the issue is not fixed yet.
Aug 11th, 2018 3:54pm