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Zulily Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Zulily.

Can I cancel my order after it has been placed? Yes, you can cancel your order after it has been placed on Zulily. However, please note that you can only cancel your order within... Read more

How Do I Return an Item to Zulily? This simple guide outlines how to return an item to Zulily and receive store credit. If you have recently purchased a product from... Read more

How Do I Reset My Zulily Password? People forget passwords every day, and changing them does not have to be complicated. If you shop with Zulily, you can log in with... Read more

Can I return an item without the original packaging? Yes, you can return an item to Zulily even if you don't have the original packaging. While we highly encourage returning items in their... Read more

What should I do if I receive a damaged or defective item? If you receive a damaged or defective item from Zulily, you should contact their customer service team for assistance. Be sure to provide... Read more

How can I update my shipping address? To update your shipping address, log in to your Zulily account and go to the "My Account" section. From there, find the "My Addresses"... Read more

How can I track my order? To track your order, simply log in to your Zulily account and go to the "Orders" section. From there, you can find the specific order... Read more

There's more!

Click below to show 6 more questions, answers, and complete guides to common Zulily customer support problems.

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Recent reasons customers contacted Zulily:

Missing item that says delivered

Hola, tengo mucho tiempo enviando correos para que me devuelvan el importe de mi compra...

I just want to get a small instead of a plus size on the blouse (purple)

My order number is ********** . I have not received this order and cannot trace my trac...

I had a number of items go missing but due to ill health I did not pick up on this happ...

Peraps I put too many in my cart...because I can no longer pur products into my cart...

I need to change my payment method.

I was treated badly from a chat help person who said I have had an account my credit ca...

I want to return the shoes order ***********. The reason the size if i can exchange it...

Ni recibo mi orden ********** fue enviada desde el ** de Nov pueden darme informaci*n?

I just want to know if my order is coming and when! I have not received a confirmation...

Do you have return labels?

I placed an order on ******* which included a set of Bible tabs with highlighters and a...

I need my last mailing label.

Need to return Sorel boots, the insole is defective

Help me with my issue

Does GetHuman work with Zulily?

GetHuman does not work with Zulily's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Zulily at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Zulily's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!