Zoosk Customer Service Issues

I added more photos to my account, but I got an email saying they couldn't upload from Google. Now I can't locate my active profile. When I attempt to log in, it prompts me to subscribe, even though I'm already a subscriber in the second week of a 3-month subscription. I've attempted to log in with various emails, but I keep encountering the same issue. I'm unsure how to proceed.

I have been corresponding with you using my personal email at [redacted] Several issues have been resolved, but one matter remains outstanding. You mentioned providing a complimentary month of service as compensation for the difficulties I encountered, as well as transferring the remaining days from my previous service to my current account. Unfortunately, these actions have not been completed yet. While my ID concerns have been sorted out, I have lost all my previous contacts. I can access my account but am unable to respond to incoming messages.

I want to alert everyone about a man named Greg Voss who uses multiple email addresses and frequents various dating websites. He often avoids putting up a picture but has been spotted on Match and Meetville using his authentic details as well as fake accounts. Greg has a pattern of engaging in inappropriate behavior, targeting women of ages 18-25, despite being a 41-year-old with two adult children. He presents himself as sweet and romantic, gaining sympathy by sharing stories about his past relationships, only to manipulate women into sending him explicit photos. We need to take action against him. His real name is Gregory Voss, and he works at Big Number One Motor Sports in Homewood, Alabama. Greg resides in Adamsville, Alabama, and his phone number is [redacted]. Some of his known email addresses include [redacted], [redacted], [redacted], [redacted], and he goes by Voss on Instagram.

Subject: Cancellation of Subscription Dear Zoosk Team, I have tried multiple times to cancel my subscription, but money continues to be deducted from my account, even though my account was deleted over 2 years ago. It is essential that you fulfill your end of the contract by honoring cancellations. Please refer to my emails below for evidence. Kindly cancel my subscription promptly to avoid further charges. Ignoring these requests reflects poorly on your site. Thank you. Best regards, A. Junghans --- Date: Sun 1/3/[redacted] 12:10 PM Dear Zoosk Team, Despite cancelling my subscription multiple times, charges are still being made for a service I no longer use, especially since I no longer reside in the country. Please respect cancellations and stop charging for unused services. Kindly cease the subscription as I will no longer permit these payments. Regards, A. Junghans From: [redacted] Date: Wed, Aug 5, [redacted] 7:56 AM --- Subject: Cancellation Request Dear Zoosk Team, I request acknowledgement of my cancellation made over a year ago and a refund of $89.70 to be credited back to my account. It is crucial that you honor cancellations made on time as per your own policies. Best regards, A. Junghans From: [redacted] Date: Wed, Dec 5, [redacted] 11:14 AM

On January 17, [redacted], I encountered an issue with Zoosk's login feature not working as usual. Despite attempting to log in with my email and password, the system kept showing an error message indicating incorrect login credentials. I recall that to cancel my subscription, I needed to do so three days before my expiration date, which I believe was January 20, [redacted]. I wanted to continue my subscription, but if I cannot access the service to view female profiles, send messages, or receive any, it defeats the purpose. If my account is already closed, please maintain that status. However, if I have been automatically charged, I request a resolution to this problem or a refund credited back to my credit card.

I wanted to bring to your attention the presence of a user named Greg Voss on your website. He is a deceitful individual known to use multiple email addresses and frequent various dating platforms. Greg Voss often declines to display his photo, but we have identified him on matchmaking sites like Match and Meetville. Despite providing genuine details on some accounts, he also operates fake profiles. Greg Voss, a 42-year-old with children aged 18 and 24, preys on young women online. He pretends to be kind and sympathetic, manipulating women into intimate conversations and exchanges of pictures through text and burner apps. Greg Voss is manipulative and dishonest about his identity and intentions. His real name is Gregory Voss, and he can be located at Big Number One Motor Sports in Homewood, Alabama. His contact number is [redacted], and some of his known email addresses are [redacted], [redacted], and [redacted]. Please take the necessary steps to address this issue.

Dear Support Team, I appreciate your assistance with my Zoosk subscription. Over eight months ago, I ceased payment for my subscription. I request to remove my photograph, as I am uncomfortable with the attention from men reaching out to me. Due to my professional visibility, I feel exposed online and desire privacy. I have encountered alarming behavior from a small number of men online. Can you please ensure my picture and all personal details are removed from Zoosk? Your help is highly valued. Stay safe and healthy. Regards, J.B.

I would like to cancel my account with the order number [redacted] that was paid on 02/01/[redacted] using a credit card. The cancellation includes a 6-month Subscription for $74.95 and an Upgrade for the Read Receipt for $89.94. "CANCELLATION RIGHTS Notice to California Members: You have the right to cancel your subscription and/or upgrade(s) without any penalty within three business days of the purchase. To cancel, send a signed notice to Zoosk Customer Care – Spark Networks Services, Attn: Customer Service [redacted], N. Ashton Blvd, Suite [redacted], Lehi, UT [redacted], email [redacted], or send a telegram stating the cancellation. Include the Company user name and registered email address. For state-specific cancellation information, refer to Section 22 (Cancellation Rights)."

I'd like to bring attention to a user named Greg Voss who frequents various dating sites. This individual uses multiple email addresses and is often on these platforms without posting a picture. He has been identified on Match and Meetville using both his real information and fake accounts. Greg Voss has a pattern of engaging in inappropriate behavior, exhibiting signs of being a sex addict and pursuing interactions with women through dating sites, chat rooms, and video chatting apps. He manipulates conversations, pretending to be sympathetic and charming before coaxing women into sending him photos. Despite being a 42-year-old with adult children, he targets women aged 18-25. It's vital to address this concerning behavior - Greg Voss operates under aliases and misrepresents himself. He has been traced back to working at Big Number One Motor Sports in Homewood, Alabama, living in Adamsville, Alabama, and can be contacted at [redacted] or through emails such as [redacted], [redacted], and [redacted] Let's take action to address this issue and protect others from falling victim to his deceit.

I purchased a one-month subscription on 14/01/21 and have been trying to cancel it following your instructions. The subscription doesn't show up on my iPhone, which is where I made the purchase. I attempted to deactivate my account but it won't let me without cancelling the subscription first. I've reached the point where it says to press "Cancel Subscription," but that button does not appear on the page, leaving me stuck in a loop. Please cancel my subscription and deactivate my account immediately. I've updated my debit card, so there should be no further charges. Please honor my request promptly.

I want to alert everyone about a problematic individual named Greg Voss, who is actively using various email addresses across multiple dating platforms, particularly Match and Meetville. Greg, a 42-year-old man with an 18-year-old daughter and a 24-year-old son, frequents dating sites, chat rooms, and video chatting apps to engage with women, often targeting those aged 18-25. He is known to manipulate conversations, feigning empathy and utilizing fake accounts to deceive unsuspecting individuals. Despite initially portraying himself as sweet and romantic, he eventually pressures women into sending explicit photos, using burner numbers and text apps to maintain anonymity. Greg operates under aliases and misrepresents his appearance and age, abruptly cutting off communication once his deceit is discovered. His legitimate contact information includes the phone number [redacted] and emails such as [redacted], [redacted], [redacted], [redacted], and his Instagram handle voss942. It is crucial to raise awareness and take action against individuals like Greg Voss.

I suspect my account was compromised recently on Monday, February 21st. I noticed unusual activity with multiple female users showing sudden interest and receiving overly flattering comments that weren't from me. After clarifying I hadn't made these comments, my account became inaccessible, and Zoosk emailed me instructions to regain access. One individual solicited email addresses and phone numbers, directing them to an email address linked to a person named "Robert Smith." To address this security breach, I plan to close my current Zoosk account tomorrow, February 24th. I intend to open a new account, transferring my Zoosk profile to the new account while using a different username. I will contact Zoosk for guidance on how to proceed with this account transition. Any assistance on this matter would be highly appreciated.

I'm trying to understand why whenever my subscription ends, I suddenly receive a flurry of interactions like messages and likes, but when I renew, it's challenging to get a response. It's puzzling how I receive notifications of messages when unsubscribed, but upon resubscribing and reaching out, it seems like the previous interactions never happened. Also, when I remove someone from my connections, they reappear later. Are there controls on who can interact or be seen on the site to prolong our membership? It feels like there might be some manipulation happening on these dating platforms. I go by the profile name AUDACIOUS if that helps in any investigation.

I am unable to access my account on Zoosk. I have been locked out for several weeks and have not received any assistance from tech support. Additionally, I have been charged twice for my subscription with no resolution provided. 1. Each time I try to message someone, Zoosk prompts me to complete my profile, even though it has been done for months, preventing me from communicating with other users. 2. My account displays an incorrect email address, and when I try to change it, I encounter an error message that prevents any modifications. 3. Despite reaching out multiple times, Zoosk's tech support has failed to address these issues effectively. Kindly contact me to resolve these problems or issue a refund for the two payments of $74.95 each. Pat (Vigilant [redacted])

I have sent multiple messages in the last few months. I understand that not everyone may be interested after reviewing my profile and messages, and that's okay. However, it's frustrating when I receive no response after reaching out to someone who has contacted me first, or they keep asking for a response even after I've already replied. What can be done to resolve this issue?

I recently signed up for the service tonight and paid the $59 subscription fee. However, when I tried to log back in, it said my password and email did not match. I attempted to reset my password, but did not receive the reset link via email after multiple tries. To make matters worse, my bank alerted me of three separate charges of $59 each, although only one payment appears to have gone through. I plan to contact the bank on Monday to dispute the duplicate charges. The frustrating part is not being able to access my account due to password and email mismatch issues. I urgently need assistance to regain entry to my account.

Hello, I recently signed up for a membership and subscription but quickly realized I wasn't ready to engage with new people. I cancelled my subscription and deactivated my account, but I would like to inquire about permanently deleting my account and possibly receiving a refund for my recent purchases since I was only active for a short period of time. Thank you.

I recently signed up for a two-month Valentine's Day promotion for around $30 on Zoosk. However, despite attempts to contact customer service for assistance with my profile, I have not been able to receive any responses. Even after additional time was supposedly added to my account to fix the issue, I still face problems using the app. Comparing this experience to my previous positive one on POF, I have found Zoosk's customer service lacking as POF was able to address my concerns promptly over the phone. I am requesting either an extension of about 6 months to my membership, a refund of the special Valentine's Day fee, or suitable assistance to resolve my issues. Zoosk's service has left me extremely disappointed, and I will not hesitate to warn others about my negative experience. I hope for a swift resolution. Thank you. - N. [redacted]

I recently received an email from [redacted] I used to have a Zoosk account a few years back, and I want to confirm if my account has been completely deleted. Email content: We at Zoosk prioritize security and regularly monitor our systems. Regarding your account, we detected some login activity that may not be authorized by you. This could have happened if someone gained access to your username/password from a different site or service not related to Zoosk. For your safety, we have logged you out and reset your password. Please visit the Password Reset Page to create a new password. We recommend using a strong password that is: · Unique for each of your online and mobile accounts; · Different from any of your previous passwords; and · At least eight characters long with special characters/symbols. If you have concerns about the validity of this email or need assistance, please reach out to: [redacted]

Hello, I'm considering reactivating my Zoosk profile that I deactivated six months ago. I have three requests to renew and make payment today. 1- Zoosk had offered me a payment plan of $3.00 weekly for three months, totaling $36.00. Is this offer still valid? 2- I need matches with men aged 65-72 as I received messages from older men (75-80) while I was off Zoosk. Can this be fixed? 3- I want to view a man's profile and photo privately without them knowing how many times I have viewed it. Is this possible? I would appreciate it if a customer representative could call me to discuss Zoosk features so I can make the most of the available options. Looking forward to your prompt response! Thank you, D. Ackman