My account has been hacked. I cannot access it at all. It says that my email does not...

GetHuman-a__bakke's Hacked Account issue with Zoosk from January 2021

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Before contacting them, items GetHuman-a__bakke may need:
Name on the account, email, password, phone number, date of birth, and address
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-a__bakke's own words
My account has been hacked. I cannot access it at all. It says that my email does not have an existing account. I noticed this when I received a message from a gentleman and it was as though I had sent the message telling him that a friend of mine liked his profile and she wasn't on Zoosk but would he send her an email and an email address was provided. I sent him a message telling him it was a scam and then I was blocked out of my account. I have tried to reset the password but I cannot even access my account. This appears to be a new way of scamming people. I actually found your dating site to be one of the better ones until this happened. Now I am worried that I will be billed for a service I cannot access. Please help!!

GetHuman-a__bakke did not yet indicate what Zoosk should do to make this right.

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Zoosk

Hacked Account issue
Reported by GetHuman-a__bakke
Jan 5th, 2021 - 4 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 4188 others
0 customers following this

Timeline

GetHuman-a__bakke started working on this issue
Jan 5th 12:16am

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