I think my account was hacked since my password no longer works. Even when I press the...

GetHuman4888166's Hacked Account issue with Zoosk from May 2020

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Before contacting them, items GetHuman4888166 may need:
Name on the account, email, password, phone number, date of birth, and address
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4888166's own words
I think my account was hacked since my password no longer works. Even when I press the bottom "forget password" and write down my email adress to receive an new password from you I do not receive anything. *Yesterday afternoon, I noticed something strange but since I was working I did not took care of it. It was only in the evening when I tried to login that I find out I could no longer access my account.*Hope you can help me fix this situation.*Nathalie Lepine******@***.com****-***-****

GetHuman4888166 did not yet indicate what Zoosk should do to make this right.

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Zoosk

Hacked Account issue
Reported by GetHuman4888166
May 29th, 2020 - 5 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 4033 others
0 customers following this

Timeline

GetHuman4888166 started working on this issue
May 29th 10:36pm

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