Hello,*I signed up yesterday afternoon for * month subscription. I had read in your dis...

GetHuman4642275's Refund issue with Zoosk from April 2020

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The issue in GetHuman4642275's own words
Hello,*I signed up yesterday afternoon for * month subscription. I had read in your disclaimer that I can cancel within ** hours if not satisfied. I emailed the the customer service * about * hours after signing up, requesting immediate cancellation. The website only has a couple of people that are actually members. Youre only able to communicate with the couple of people that actually are members. I did not know this. My understanding was if I cancelled within ** hours I would get a refund. I went through the steps yesterday to cancel. I thought it was cancelled, but i just now took a look at my itunes and it shows that I'm still an active member. It is definitely false advertisement. I had to call my bank last night to stop payment. Please help me cancel this account immediately. I need help. Thank you in advance, Lacey M

GetHuman4642275 did not yet indicate what Zoosk should do to make this right.

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Zoosk

Refund issue
Reported by GetHuman4642275
Apr 15th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3650 others
0 customers following this

Timeline

GetHuman4642275 started working on this issue
Apr 15th, 2020 2:28am

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