Zoosk I believe my account was hacked. *This morning I received about ** smile’s from Z...

GetHuman3786466's Hacked Account issue with Zoosk from October 2019

Help with my Zoosk issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3786466's own words
Zoosk I believe my account was hacked. *This morning I received about ** smile’s from Zoosk. When I went into look at them there was some weird message in comments from some lady wantIng to make contact with the individuals, her name was Jane something and gave her email address.**Somehow I got kicked out of Zoosk. I went to go sign into Zoosk, the password I had used was no longer effective, the message I got from Zoosk when I requested to reset my password was they were going to email me the link and I have not gotten any link or any emails from Zoosk since then. I have gone through this password reset process * times. Can you please help me get my Zoosk account back??*My name is Judy Warren my ph* is ***-***-*****Thank you

GetHuman3786466 did not yet indicate what Zoosk should do to make this right.

How GetHuman3786466 fixed the problem
I didn’t do anything my account got hacked at Zoosk and so they blocked me from signing into my account. They also refunded my monthly subscription. They told me that I would have to set up a new email in order to get another Zoosk account. I also got a message from them saying that someone was trying to do a six-month subscription on my*account. So needless to say I am not going to go back to Zoosk again. Thank you for your help
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Zoosk

Hacked Account issue
Reported by GetHuman3786466
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3786466 shared how to fix
Seen by 8 customers so far
Similar issue to 19678 others
0 customers following this
Items needed
Name on the account
email
password
phone number
date of birth
address

Timeline

GetHuman3786466 started working on this issue
Oct 18th, 2019 5:32am
GetHuman3786466 confirmed the issue is fixed. Hooray!
Oct 20th, 2019 9:38pm

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