Following the free promotional period, It was very unclear to me that this was a period...

GetHuman-ardian's Refund issue with Zoosk from August 2019

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The issue in GetHuman-ardian's own words
Following the free promotional period, It was very unclear to me that this was a periodical subscription with regular billing. I had absolutely no idea how much l was charged. There’s no alerts to remind me as a customer when my next payment is due. This particular payment doesn’t even appear in the Apple Pay setting as a regular payment, so that l can control it moving forward. Furthermore the ZOOSK app itself only allows for the option to ‘pause’ the account, but not to cancel it.**All of these are very basic consumer prerogatives we can exercise here in the UK. Unfortunately they’re completely lacking on overseas businesses like ZOOSK.**a) I would like my account with ZOOSK to be cancelled immediately.**b) I would like a full refund for my last charge of £**.** applied on ******** as *. the account has been obsolete for many, many months, hence it is unjustified. Also *. l really had no choice and*or control over it.

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Zoosk

Refund issue
Reported by GetHuman-ardian
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 17600 others
0 customers following this

Timeline

GetHuman-ardian started working on this issue
Aug 5th, 2019 2:00pm
GetHuman-ardian shared this issue with friends on Facebook
Aug 5th, 2019 2:02pm
GetHuman-ardian indicated the issue is not fixed yet.
Aug 8th, 2019 5:39pm
GetHuman-ardian indicated the issue is not fixed yet.
Aug 8th, 2019 7:24pm