Zoosk Customer Service Issues

I've been using Zoosk for a while. Today when I tried to open the app, it only showed half a heart before closing. I've been in contact with someone named Scoucer who lives far away. We were supposed to meet today, but due to my health issues, I asked him to text me after 9 am. Instead, he kept insisting on knowing my postcode, even after I explained that I was not well enough to meet. His behavior made me feel scared and vulnerable. I ended up blocking him after he continuously demanded my postcode despite my health situation. It's unsettling as I've never encountered such behavior on the app before. His insistence on meeting at my house and his reaction to suggesting a neutral place were concerning. I believe I made the right decision by not meeting him, considering how aggressive he became.

My name is Bob Kent, with birthdate June 12, [redacted]. I reside in Toronto, Canada, in the Eastern time zone. My address is 55 Emmett Ave. My email is [redacted] On May 9, [redacted], around 10:00 am, I chatted online with a friend without any issues. Later at 7:15 pm, I messaged someone on Zoosk, but my messages weren't going through. When I rechecked, I was shown to have received many messages at once. After encountering a confusing conversation, my screen flickered, and I got locked out of my account with a message from Zoosk. I wish to understand if my account was hacked or if there was a system error. Please contact me promptly to clarify and restore my access. Thank you. Bob

Hello Zoosk Customer Service, I am writing to address an issue with my Zoosk account. My name is Anas Chattippurail, and I have been a member of Zoosk since 04.05.[redacted]. I recently noticed charges on my account for Zoosk coins, which I did not subscribe to. I am requesting a refund for these unauthorized charges. Additionally, I have been attempting to unsubscribe from Zoosk for the past 4 to 5 days without success. Whenever I click on the unsubscribe button, it becomes inactive or buffers, unlike when I use other applications. I am seeking assistance to successfully unsubscribe from Zoosk. Transactions: 05/10/[redacted] - Zoosk coins plan: [redacted] coins for $99.95 05/04/[redacted] - Zoosk coins plan: [redacted] coins for $99.95 I appreciate your prompt attention to this matter. Thank you.

I encountered an issue with my account after meeting someone in January. Following cancellation and an attempt to reissue my account in March or April, I discovered the email associated with it was different, listed as Joel at AOL.com. Upon contacting customer service due to login difficulties and a mismatched profile picture, I received unhelpful and rude responses. I reached out to the law department three times without any follow-up. My account was allegedly terminated for unknown reasons, despite my belief that it was compromised. I wish to resolve this matter as I value the website and have had positive experiences. Although things didn't work out with the person I met, I found the distance feature inaccurate and feel it should be improved for user benefit. Please contact me at [redacted] or [redacted] for assistance. The email displayed during password reset, Joel at AOL.com, is not mine. I solely use [redacted] and Tony Sessa [redacted] Your prompt attention is appreciated.

I am very unsatisfied with the service provided. Although I stopped using it after the initial weeks, I recently discovered a charge of AUD$92.38 in my bank statement after canceling future payments. I request a refund for this charge. My discontent stems from misleading information, inappropriate local matches, and lack of compatibility. The website navigation was also challenging. I regret not addressing these issues sooner but hope for a resolution now. I kindly ask for a 50% refund of the original fee. My contact email is [redacted], while I prefer responses to my main email. I await your reply. Unfortunately, I couldn't reach out via Skype due to the long waiting time, considering I am in Australia.

Hello, I'm Michael Fry. I recently had my iPhone stolen, and I had to purchase a new one. I've been trying to transfer my information to the new phone. The old iPhone had two email addresses on file, but I only use one. Even though I updated the new iPhone with just my main email, no one seems to be receiving my emails from the new phone, except for me. I believe we need to update the email addresses on file for the new iPhone to resolve this issue. Thank you!Michael

I emailed last night after attempting to cancel multiple times in recent weeks and again last night. Despite clicking the cancellation button several times, I wasn't sure if it went through, so I emailed to ensure immediate cancellation and removal of my card details. However, I was informed this morning that the subscription had already renewed. I had raised the issue through email last night due to website glitches. Despite my request to cancel, the transaction went through early. Initially, when speaking to a representative this morning, I was told the renewal couldn't be reversed, but later, she agreed to refund the full amount. Although I was given an order number, I am uncertain if it confirms the cancellation I requested. The representative only shared her initials for security reasons. Despite the promise of a refund, I am apprehensive and have involved my bank. I may escalate this matter to the Better Business Bureau and other relevant authorities. I urge Zoosk to do the right thing and refund the $59.95. I await your response via email.

I recently purchased a paid subscription to Zoosk a few days ago. Initially, everything was going well as I even engaged in a chat with a match. However, I have encountered an issue where my messages appear to be blocked, as I am not receiving any responses. I also purchased some coins but am unsure how to utilize them effectively. I need clear instructions on navigating the site or assistance with canceling my membership. In hindsight, I regret not thoroughly reviewing the negative feedback before making my purchase. Any guidance would be greatly appreciated.

I am reaching out to inform you about Mr Vincent Lewis Mercer, formerly known as Mauro Emilio Pennini, who has a history of deceptive behavior and legal issues. It has come to my attention that he may have an account on your platform. He has a documented past of legal troubles in the USA and changed his name from Pennini to Mercer. I have personally experienced financial deception from him while in a relationship, and I discovered that he was engaging with other women online simultaneously. I wish to remain anonymous but feel compelled to ensure that other women are not misled by him. I kindly request that you investigate if he holds an account on your platform, close it, and notify any individuals who may have interacted with him. Thank you for your attention to this matter.

I am having trouble accessing my Gmail inbox. Whenever I try to check my messages, I keep getting prompted to choose between the app and website. Despite selecting the website option, I am stuck in a loop. Additionally, I received an email intended for someone else's new account and clarified that it was not me. When I attempt to access my messages, I seem to be viewed as a new browsing member, requiring me to answer questions for new members. How can I easily connect to my Gmail account and open my messages without these complications? On a separate note, there was an unauthorized charge of $59 on my account followed by a credit back. My main concern is resolving the issue with accessing my emails.

Hello, I just signed up as a member on June 9. I got the $59.95 3-month package and then bought [redacted] coins for $19.95. Shortly after, I accidentally navigated back to the coin purchase screen. Despite my attempts to exit, it wouldn't close. In my attempt to leave, I interacted with another icon and may have unintentionally bought more coins. If this is the case, I'm requesting that you reverse this immediately. I do not want to buy any more coins today, only the original [redacted] coins. Thank you in advance for your prompt assistance. - Amy L.

My daughter unknowingly signed me up for this service. I did not authorize the $75 charge, and I am unaware of the purpose of the $[redacted] charge. I am not interested in this service. Please refund the $[redacted] charge to avoid me escalating this issue to American Express. Thank you.

I recently signed up and paid for a three-month membership about two weeks ago. Around 10 days ago, my account was compromised, and I was targeted by someone attempting the "Ghana scam." I contacted customer service three times seeking assistance with my security concerns, but the experience was frustrating. Despite my requests, a call back from the site's security team never materialized. Due to the lack of support and assurance regarding my compromised data, I have decided to cancel my account and request a full refund. I have already discussed the issue with my banker and am aware of the procedure for disputing the billing if necessary. To streamline the process, I kindly request the cancellation of my account and a full refund. Sincerely, Doug C. [redacted] [redacted]

I registered using my email [redacted] and set up a password. After a negative encounter with a zoosk user, I decided to cancel my subscription. The cancellation process was successful, and I received a confirmation email. However, when I tried to log back in later, my password was not accepted. Multiple attempts to reset my password did not result in receiving a reset email. Despite receiving messages from the site, I couldn't respond due to the login issue. I would appreciate any assistance with this. Thank you.

I want to bring to light the concerning behavior of an individual named Greg Voss. He frequents various dating sites using multiple email addresses. He often does not upload any pictures but has been spotted on platforms like Match and Meetville. Greg, a 39-year-old with teenage children, engages in deceptive practices by creating fake accounts. He is known to be a sex addict who preys on women through dating apps and chat rooms, manipulating them with false stories to solicit intimate images. He targets women between 18-25, misleading them with romantic gestures and lies about his identity. His real name is Gregory Voss, and he can be located at Big Number One Motor Sports in Homewood, Alabama. He resides in Adamsville, Alabama, with a phone number [redacted] and email addresses including [redacted] and [redacted] It's crucial to raise awareness about individuals like Greg Voss to protect others.

I'm Teri A. and I signed up with Zoosk in [redacted], but I wasn't satisfied with the service due to numerous hidden charges. I attempted to cancel my subscription, but unknowingly, I was still being charged for two accounts without any notifications. This unauthorized billing has been ongoing for the past two years, with payments taken twice a month. I used my mom's credit card for a one-time payment, which has resulted in significant unauthorized charges. The first account was under the username "tomboy meets girly girl," possibly ending in numbers 46 or 47, and the second was under "girlygirl46" or "girly girl 197I," with similar concluding numbers. Despite Zoosk's claim of being unable to locate these accounts, they continue to charge me. Due to financial constraints, these charges have been devastating. I would appreciate help in resolving this issue and obtaining a refund for my mom's account. Thank you for your assistance.

On June 12, [redacted], at 3 am, I placed an order (#[redacted]) for a service. I realized that the responses I received were all automated, and when I replied, nobody followed up. At 8:33 am, I submitted a support request (#[redacted]), then spoke with Karen, who I expressed my concerns to about being disappointed due to past experiences with dating sites. She mentioned a partial refund, but after I insisted, she assured me I would receive the full $26.95 back. I checked my bank account on the morning of the 18th and saw that $26.95 was deducted on the 17th, despite assurances of a refund. I am frustrated and demand that the money be reimbursed promptly. This back and forth is unacceptable, and I will take further action if my account is negatively affected. Virginia is where I reside; otherwise, I would be at your San Francisco office. Please contact me on [redacted].

Dear Sir/Madam, I suspect that my account has been compromised. My email address is [redacted] and my username is abeaudrian. I would like to request the termination of this account as I am no longer within your service area. It appears that the hacker may be using my personal information to pretend to be me. I received an email earlier today from Zoosk, however, my original email address ([redacted]) is no longer linked to my account on Zoosk.com. Please acknowledge the receipt of this message and confirm that my request can be processed. Thank you for your prompt attention to this matter. Best regards, Adrian M.

I have outlined my preferences on Zoosk, but my profile viewing does not seem to adhere to them properly. I am being matched with women who do not align with what I specified. When I signed up, Zoosk emphasized the importance of posting honest pictures. However, numerous members only showcase images of their pets. Can this be considered accurate representation? Despite the claim of having millions of subscribers, only a few seem to match my preferences. The algorithm suggesting people located over 50 kilometers away is puzzling. Navigating the platform is quite challenging and frustrating. I recently joined and do not wish to waste time on games. I would like to delete my information and receive a full refund.

Subject: Support Request #[redacted] I have been a dedicated user of Zoosk, but in May '19, my subscription under the username 'CoolTommy' was unexpectedly terminated without any explanation. Despite my inquiries, all I received was a vague response about not meeting eligibility requirements. I am seeking a more detailed explanation for the termination of my subscription. Furthermore, I kindly request to have my subscription reinstated. Thank you.