Dear Zoosk,*I have been using my account without problems for the past * weeks (when I...

GetHuman-tabletil's Hacked Account issue with Zoosk from May 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-tabletil's own words
Dear Zoosk,*I have been using my account without problems for the past * weeks (when I joined).*Last night, I received an e mail from a man (I'm a woman) who had a link in his message. I copied and pasted his entire message and sent it to you, Zoosk, asking for help. I deleted his e mail.*I was on my account quite a bit this morning, Sunday, May**, ****, without any problems.*At about *:** pm I tried to logon to my account and it's saying my password isn't working. Additionally, when Zoosk said it sent an e mail to my account e mail with a link to reset my password, it never did. I requested about * times. My account has been hacked. Please advise. Thank you.
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Zoosk

Hacked Account issue
Reported by GetHuman-tabletil
May 20th, 2019 - a mon ago
I have an issue with Zoosk too
Fixed
Seen by 3 customers so far
Similar issue to 14552 others
0 customers following this
Items needed
Name on the account
email
password
phone number
date of birth
address
Timeline
GetHuman-tabletil started working on this issue
May 20th 2:44am
GetHuman-tabletil confirmed the issue is fixed. Hooray!
May 23rd 5:43pm