Zoosk Customer Service Issues

Hello Customer Service team, I need assistance with my account registered under [redacted] I'm Louise Spence, a member experiencing issues with your app after the recent update. Every time I navigate within the app, it repeatedly prompts me to confirm my identity. Even contacting you through the app led to the same issue. I attempted to resolve it by reinstalling the app, which now requires account recovery. Despite my subscription being valid until April 17th, [redacted], the app remains stuck attempting to recover my account. I'm puzzled by this recurring problem as a paying member. The app continuously reverts to the identity confirmation screen. Do users encounter this hassle with each update? Best regards, L.S.

Hello, I am experiencing issues logging into my Zoosk account. I keep getting a message saying that I have been blocked by a Zoosk Administrator. I have been unable to access my account for some time now. I have not engaged in any inappropriate behavior and suspect there might have been a misunderstanding. Could you please assist in resolving this matter? My usernames are either cottonsdad or luvsmypup. You can reach me via text at [redacted]. Thank you for your help. - Danny Lee

Subject: Request for Zoosk Subscription Refund Membership No: [redacted] Hello, I am following up on my request for a refund of a recent automatic renewal 3-month subscription that was processed without my intention. My sister, Pamela Margaret Spivey, also fell into the same situation and was promptly reimbursed. This issue needs to be addressed promptly as my previous emails pertaining to this matter have gone unanswered, except for a standard confirmation email. There seems to be inconsistencies in the refund policy, causing confusion among customers dealing with similar situations. I believe the company benefits from this confusion, leading to additional subscriptions. I kindly request a swift resolution to this matter. Sincerely, Jan Chapman Phone: 01[redacted]98 Mobile: 07[redacted]00 Email Sent Previously: From: Jan Chapman Sent: 04 April [redacted] 10:11 To: Zoosk Subject: REFUND: Zoosk Subscription Cancellation - Membership No: [redacted] Morning, Membership No: [redacted] I recently noticed an automatic renewal setting on my confirmation order, which was not my intention. Due to the lack of a clear cancellation option, I request a refund of £44.98 as a goodwill gesture. Best regards, Jan Chapman

Good evening, On April 7th, I subscribed to Zoosk through their website using PayPal. However, my account was deactivated just an hour after subscribing. I would like to understand the specific terms I violated that led to this deactivation. The transaction number associated with the payment made to Zoosk on April 7th at 1:25 am is 88k086034e047512a for $29.95. I was deactivated before being able to use the services I paid for. I kindly request either the reactivation of my subscription or a refund for the amount paid. Best regards, Favio T

Hello, I encountered an issue while trying to verify my account with my phone number. Despite inputting the correct number, the validation process failed. Interestingly, when I tested my mom's phone number, it was validated successfully. I suspect the problem lies with the prefix of my phone number, starting with 0965XXXXXXX, which may have been deemed invalid. However, upon altering it to 0926XXXXXXX, the validation was accepted. I kindly request a prompt review of this matter as my account's functionality is currently compromised. Thank you for your assistance.

I am disappointed with the app. The subscription renewal caught me off guard, resulting in me deleting it after 3 weeks. The automatic renewal was not communicated clearly and I feel misled. The app's quality is subpar compared to others I've tried. I would like a refund for the second renewal. I strongly believe that the app's practices are unfair and I am willing to share my negative experience with friends and family.

I am frustrated with Zoosk. I noticed last night that you deducted an additional £44 from my account even after I previously cancelled my subscription weeks ago. I emailed you about this last night, but have not received a response. Today, I tried contacting support through the chat site to address the unauthorized charge, but after mentioning the £44 charge, the person abruptly disconnected and offered a £5 trial instead. I am unable to reconnect to the chat site. This situation is baffling. Why would you withdraw money from my account without authorization? I am yet to hear back from you since my email yesterday. My scheduled direct debits are tomorrow, and I explicitly requested a refund to be processed today to avoid overdraft fees. If unresolved, I may incur these charges. My sibling, initials B.L., who works at a law firm, informed me that your actions may not be lawful.

Hello, I purchased a 6-month subscription, but it only worked about 60% of the time despite having great wifi. I rarely used the service and intended to cancel in December [redacted] when I met someone. I successfully canceled in March and April, receiving confirmation emails. Today, I was charged for another 6 months without my consent. I did not request this extension because I found my future husband on Zoosk in December [redacted]. Can you please refund my account? Thank you.

I'm interested in trying your service for a month but have financial constraints due to pending violations that need addressing. Can you provide an alternative to online payments as I'm wary of security risks? Is it possible to make a payment through my Wells Fargo online banking? I have additional inquiries regarding contacting you by phone, as my attempts have been unsuccessful.

Hello, I am Cristina Tomadin, also known as Weston RE. I am 51 years old. I encountered an issue three days ago when I tried to respond to someone on my cell phone who showed interest in me. However, when I attempted to reply "yes" to indicate my interest, I received a message prompting me to contact customer support due to a problem. Despite my attempts to message him, it seems that he is not receiving them. Subsequently, the gentleman's profile has not reappeared. I am unsure if he blocked me, and I am seeking assistance in reconnecting with this individual. The person I am interested in is Floridadoc, who is 60 years old. I would appreciate any guidance or support you can provide. Thank you, Cristina.

I uploaded a second photo, which was initially accepted but then removed after about an hour without valid reasons. I repeated the process, and the photo was accepted again. When I set my original photo as the primary one, it was also removed shortly after. This back-and-forth is frustrating and confusing. I've been a member since April 1, [redacted], and this issue shouldn't persist. If I can't have two photos without facing these problems, I would like a refund.

Recently, my account was hacked and subsequently canceled. I have resolved the issue with the virus/worm and my subscription is still valid until 8/29/[redacted]. Despite requesting to reinstate my account, I was informed that it was not possible. I am now attempting to subscribe once more but encountering difficulties. If I am unable to access my account, I would like a refund for the period from when it was canceled. For further assistance, please contact me at [redacted]. I can receive messages from the site and view profiles; however, I am unable to read or send messages. I am unsure of the current status of my account.

I was having a good chat with a nice guy when suddenly all his messages disappeared before we exchanged details. I couldn't find any of his messages in my inbox, sent folder, or unread section. However, I rediscovered him in my connections section last night and realized he had messaged me, but the message didn't show up in my inbox. After I replied, his profile vanished entirely from my history. At one point, his profile picture was incorrect and the same as another guy's, so I had two profiles of the same person, but with different men when I opened the messages! I think there might be a bug, and I really want to reconnect with this man. He was very nice and works as a pilot with two kids. If you can assist me in locating his profile again, I would greatly appreciate it.

I believed I had previously terminated this membership several months back. I only became aware of the renewal due to a notification from Paypal. Zoosk did not send any reminder about the upcoming charge. I cannot recall receiving any emails about dates or friends from them. I assumed I was unsubscribed since I wasn't getting any correspondence. Today, I checked online and found my account active. I had to use my Facebook to log in as I couldn't recall my credentials. I noticed the service was still operational. I am very upset by this and request my account to be closed, and a refund issued. While I initially paid for six months, you have charged me for an additional three months without my consent. This goes against my wishes, and I ask for assistance in resolving this matter.

Dear Sirs, This is my fourth attempt seeking assistance from your office without any response. I have already made the payment using my credit card and sent it by registered mail 12 days ago. Despite multiple attempts to contact your office, my membership application has still not been accepted. I urge you to consider my long-standing patronage with your establishment and resolve this matter promptly. I can be reached at [redacted]. Please be aware that my email has been compromised due to fraudulent activities. Kindly contact me so we can resolve this issue with your representative. Best regards, A. Cantori

I purchased a one-month subscription on Sunday, April 28, using PayPal for your dating service. Upon logging in, I realized the site wasn't what I was looking for in terms of a Friends With Benefits scenario. I recall reading about a refund policy within three days in the Terms & Conditions. I understand I should have been more attentive to the details. As the site doesn't meet my needs, I kindly request a refund. Thank you. - Rick B. Email: [redacted] (SECONDARY) Email: [redacted] (PRIMARY)

I am experiencing an issue with being re-subscribed and charged by Zoosk without permission. Despite multiple attempts to unsubscribe and remove my account, it remains active and charges persist. I am owed a total of $74.99 x 6 payments. If this matter is not resolved, I will have to share my experience on social media and seek legal action, although I would prefer to avoid negative publicity. Please address this promptly. Username: Weiwei Please contact and involve Mark Y. moving forward, who will manage all communications. Kindly include him in all correspondence at [redacted]

I've tried to contact several members since I signed up for a subscription. They invite me to chat, but when I send them a message, it seems like they do not receive it. This has been happening with everyone I've tried to chat with. Despite following all the help guidelines, my messages still do not seem to go through. I am a paid subscriber, and I just want to ensure that my messages are being received. I do not think I should have to pay extra to confirm if a message has been read. I have even informed some members that I am not interested, but they continue to visit my profile as if they never got the message. Can you please review my subscription and ensure everything is functioning correctly? Thank you, Mike.

Hello, I'm Bob Kent from Toronto, Ontario, Canada, in the Eastern time zone. Today, May 9 around 10:00 am, I engaged with a Zoosk member from Barrie, Ontario, with some exchanged texts before signing off. Later at 7:30 pm, upon logging back into Zoosk, I noticed a significant increase in profile views, which struck me as unusual for an afternoon. When I tried to message the previous contact, the text box remained empty after multiple attempts. Intrigued, I checked the most recent viewer, discovering an extensive conversation involving someone named Bob discussing picture visibility. After attempting to engage in the conversation, I was abruptly redirected to the login screen. Despite numerous login attempts on various devices, I consistently received a message stating to try again later as I was locked out by the administrator. Could you please clarify what occurred? I'm uncertain if my account was compromised or if there was a system error. Your prompt assistance would be greatly appreciated. Thank you. Best regards, Bob Kent.

I have a subscription that I believe was signed up for as a trial offer. I attempted to cancel the account, but it seems it was not successful. The account is linked to my old phone number and email, which I no longer use for personal reasons. I prefer speaking with customer care representatives to resolve such issues, but as this is not an option, I had to resort to using the messaging system. Unfortunately, payments were deducted on April 8th and 9th. I am seeking a full refund for these charges and want to stop any future transactions and close my Zoosk account. I no longer wish to be subscribed to a dating site as I did not find the service helpful for online dating. If you need to contact me, you can reach me at [redacted](0) [redacted] or via email at: [redacted] Thank you, Ian M.