Told to call FBI and FTC

GetHuman2592910's customer service issue with Zoosk from March 2019

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The issue in GetHuman2592910's own words
buy a subscription ... Could not renew subscription online. Both cards declined when they shouldn't have been. Called ********** for help. Talked to Chiron Hollin (x*****) His accent was so thick I could barely understand him. We attempted to communicate for over * hours without success. He said my cards wouldn't work because of a technical issue and i needed to get a googleplay*pay card. I did. Called him back. He said card number was invalid and if I wanted a refund (?!) I needed to get another one. Sounded like a scam so I hung up. Sent msg thru this website and was told to sign out of my account and sign back in. That simple suggestion worked and my subscription has been renewed. HOWEVER--the money on the googlepay*play card is gone!!!!! Did I pay twice? Does Zoosk owe me a refund? Did Chiron steal the money? Who got the $** that was on the card? I called googlepay*play andl they told me to call FBI and FTC. I also contacted Walmart where I bought the card.
somebody stole $** from me
I want to keep my subscription but I want my money back from the googlepay*play card
new. but have a long and sterling credit history
contacted walmart but takes * months. contacted googlplay*pay and they told me to call FBI and FTC. Figured I'd give Zoosk a chance to check their own house
I have an issue with Zoosk too
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Zoosk

Zoosk
Customer service issue
Reported by GetHuman2592910
Mar 25th, 2019 - a mon ago
I have an issue with Zoosk too
Not resolved
Seen by 4 customers so far
Similar issue to 11655 others
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Timeline
GetHuman2592910 started working on this issue
Mar 25th 10:38pm