I accidentally ordered coins and I don't want them. Please remove them from my account...

GetHuman2145637's customer service issue with Zoosk from February 2019

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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman2145637's own words
I was just trying to view other members ... I accidentally ordered coins and I don't want them. Please remove them from my account. I have tried to call several times immediately after I made the mistake and have not been able to get through to a live person to help. Thank you
I am a new customer and I am really having trouble using this dating site and I am ready to cancel my membership
Giving me a call, text or something and make sure I am not billed for these so called coins
I am a new customer and really expected to be able to get a live person to help me with my problem. I am really ready to cancel my membership
Just calling and texting to this site
I have an issue with Zoosk too
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On line dating site
Customer service issue
Reported by GetHuman2145637
Feb 6th, 2019 - 4 mons ago
I have an issue with Zoosk too
Not resolved
Seen by 5 customers so far
Similar issue to 9577 others
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GetHuman2145637 started working on this issue
Feb 6th 10:02pm