I have a subscription.**I am still locked out of my account (over a month). None of yo...

GetHuman1921129's customer service issue with Zoosk from January 2019

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The issue in GetHuman1921129's own words
I have a subscription.**I am still locked out of my account (over a month). None of your phone numbers work! Nor does your online "contact Zoosk" or "Help Centre" It just goes to an error page on EVERY browser I use..**I wrote in December (and received no assistance).**Please assist:**From: GreenFish BlueFish ******@***.com**Sent: Thursday, * December **** **:** AM*To: Zoosk*Subject: Re: Zoosk Login Assistance* *Dear Zoosk,**As of this morning my account has been conflated*merged with the account of another Man (Chris?).**I received an email from Zoosk (see below):**From: Zoosk ******@***.com**Sent: Wednesday, * December **** **:** AM*To: *****@***.com*Subject: Your story has been approved!*Body of Message: Hi FISH, Thanks for updating your story. Your changes have been approved and you can view them now. View Profile.**THE TROUBLE IS I DID NOT UPDATE MY STORY**From this morning I now have another man's photos, story, and profile featured on my FISH (*****@***.com) account. This new Person is ** (I am **), He is down as a Sagittarius. I am Aquarius. Although it seems we do both live in Fremantle, WA.**My date of birth is **-**-******Although my contacts and messages are still there (from this morning I have been receiving the 'Chris's" messages. And Interest from a totally different demographic. However I note from this evening. I am no longer able to even sign into my *****@***.com account!**Could you please remove all of Chris's photographs, stories, and messages from my page - and give them back to him (whatever his page is) - and give me back my FISH (*****@***.com) page.**Thank You**Regards*Fish
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Zoosk

Customer service issue
Reported by GetHuman1921129
Jan 8th, 2019 - a mon ago
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GetHuman1921129 started working on this issue
Jan 8th 8:54am