The purpose of my contacting you id two fold. First to inform you that you have a data...

GetHuman-lanlord's customer service issue with Zoosk from December 2018

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The issue in GetHuman-lanlord's own words
The purpose of my contacting you id two fold. First to inform you that you have a data breach. I noticed this when I started seeing instant message alerts coming in to my account. "Lan.L*****@***.com" it appeared to be the same message over and over again. on all of the instant message alerts. As if someone was doing this on purpose. Before this occurred. I found some fake accounts, about * of them. and I reported them the proper way, via the IM pull down menu. Just to let you know, I was very much enjoying your website service until this point. I feel this should be a paramount concern to your security department. I also have date and time of these events for search your log files. The other concern I have was your customer service. My first encounter was very pleasant and quite enjoyable, even though they could not help me. The second time was trying to report this issue to them
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Zoosk

Customer service issue
Reported by GetHuman-lanlord
Dec 2nd, 2018 - 6 mons ago
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Seen by 1 customer so far
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Timeline
GetHuman-lanlord started working on this issue
Dec 2nd, 2018 8:29pm