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Before contacting them, items GetHuman-lanlord may need:
Name on the account, email, password, phone number, date of birth, and address
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-lanlord's own words
The purpose of my contacting you id two fold. First to inform you that you have a data breach. I noticed this when I started seeing instant message alerts coming in to my account. "Lan.L*****@***.com" it appeared to be the same message over and over again. on all of the instant message alerts. As if someone was doing this on purpose. Before this occurred. I found some fake accounts, about * of them. and I reported them the proper way, via the IM pull down menu. Just to let you know, I was very much enjoying your website service until this point. I feel this should be a paramount concern to your security department. I also have date and time of these events for search your log files. The other concern I have was your customer service. My first encounter was very pleasant and quite enjoyable, even though they could not help me. The second time was trying to report this issue to them
GetHuman-lanlord did not yet indicate what Zoosk should do to make this right.
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