My debit card was charged twice. I unsubscribed from the service and it says I am still...

GetHuman-jasonsur's customer service issue with Zoosk from September 2018

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The issue in GetHuman-jasonsur's own words
My debit card was charged twice. I unsubscribed from the service and it says I am still subscribed. Here is the literal transactions from my bank account : SEP ***POS PURCH : ZOOSK *-***-***- **** CA ****** ZOOSK *-***-**-***US*$**.***$***.***SEP ***POS PURCH : ZOOSK *-***-***- **** CA ****** ZOOSK *-***-**-***US*$**.***$***.***How if I am unsubscribed am I being charged not only once but twice? I used it for a couple days. I never agreed to even being charged either of those amounts. This issue needs to be resolved ASAP.**MY phone number is ***-***-****.**the email to the account is *****@***.com. I unsubscribed days ago. How is it still even active? This is a fraud case. You may contact me at my regular email at *****@***.com or via telephone ***-***-****. This is completely unacceptable.
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Zoosk

Customer service issue
Reported by GetHuman-jasonsur
Sep 22nd, 2018 - 2 mons ago
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GetHuman-jasonsur started working on this issue
Sep 22nd 5:54pm