My name is Tamara, I downloaded your app based on getting notifications to see what it...

GetHuman-tamstory's customer service issue with Zoosk from October 2018

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The issue in GetHuman-tamstory's own words
My name is Tamara, I downloaded your app based on getting notifications to see what it was. After entering some info, I got an alert from my bank asking about charges I had made in the amount of ***.**, I declined that I had purchased anything in this amount and my card was canceled. I have to wait *-** days to get a new one and have to than update all of my online banking info. After they cancelled it, I found out it was from Zoosk. *I began using Zoosk under the impression someone had hacked my account based on the charge I made was for **.**.*I just saw my account and the ***.** was from Zoosk. I was charged three times. *. For ***.** *. For *.** and *. For **.** A total of $ ***.**. I do not have this kind of money especially to spend on an application at this time. I am very upset based on needing this money to go elsewhere.*I think your app is great although am hoping that we can remedy the situation. There must have been some type of confusion when downloading and checking out the application because the pricing was clearly listed for one month at **.**. At which point if I liked it, I would continue on to a longer membership which I understood brought the monthly price down quite a bit.*I don't know how **.** turned into ***.**. Can I have someone kindly help me with this matter?*My goal would be to continue with my subscription for one month (at which time, I will decide to continue or not) and have the ***.** credited back to my account.*I am hoping this will not be an issue as that I had absolutely no idea of these charges.*Thank you,*Tamara**** *** *****T*****@***.com
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Zoosk

Customer service issue
Reported by GetHuman-tamstory
Oct 10th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4828 others
0 customers following this
Timeline
GetHuman-tamstory started working on this issue
Oct 10th, 2018 4:38pm

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