My name is Julie Gross.The hacker still has access to my account even though I changed my password and cleared the cache

GetHuman-joolee's customer service issue with Zoosk from August 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-joolee's own words
I changed my password ... I was HACKED! Today August **th, I got onto zoosk and noticed there were * messages sent to * men that I NEVER wrote to or contacted . This was the message sent to them supposedly from me:**Hey you got a nice profile, I just relocated here in your city. You can call me a newbie lol. If you want to know more write me on My email is: Marissawarmlove*u @gmail.com Marissa.*Then I noticed some likes sent out to other men that I did NOT send... I am extremely upset...this is very disturbing. What can be done??? Now I'm worried about someone getting my credit card info too!! Please get back to me ASAP! Thank you for your attention to this matter.
GetHuman-joolee did not yet indicate what Zoosk should do to make this right.
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Zoosk

zoosk
Customer service issue
Reported by GetHuman-joolee
Aug 18th, 2018 - a yr ago
I have an issue with Zoosk too
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Seen by 8 customers so far
Similar issue to 3311 others
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Items needed
Name on the account
email
password
phone number
date of birth
address
Timeline
GetHuman-joolee started working on this issue
Aug 18th, 2018 12:03am
GetHuman-joolee indicated the issue is not fixed yet.
Aug 19th, 2018 1:18am
GetHuman-joolee indicated the issue is not fixed yet.
Aug 19th, 2018 1:22am
GetHuman-joolee indicated the issue is not fixed yet.
Aug 19th, 2018 1:23am
GetHuman-joolee indicated the issue is not fixed yet.
Aug 19th, 2018 1:23am