I have received an email from zoosk to say I have purchased 'dating coins' to the value...

GetHuman982362's customer service issue with Zoosk from August 2018

4 views
 | 
3090 similar
 | 
0 following
Help with my Zoosk issue
First: share to improve GetHuman982362's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman982362's next move: talk to Zoosk when they open.
Zoosk's call center is closed now. We will send GetHuman982362 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman982362 may need:
Name on the account, email, password, phone number, date of birth, and address
The issue in GetHuman982362's own words
I have received an email from zoosk to say I have purchased 'dating coins' to the value of £**.**. I have not made any purchases on this site and would like to know why this withdrawal from my credit card has been made. *If this is indeed the case I expect an immediate refund and all my details currently held with Zoosk to be removed. This is an illegal transaction made by zoosk and if a refund is not promptly given, I will be contacting the FSA. **Regards**Janet Griffin
GetHuman982362 did not yet indicate what Zoosk should do to make this right.
I have an issue with Zoosk too
How GetHuman982362 fixed the problem
We are waiting for GetHuman982362 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Zoosk's attention and get better help faster. Tap below to get started.
Having Zoosk issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Zoosk email you?
This email address isn't valid
Follow this issue
See how GetHuman982362 fixes it.
This email address isn't valid

Zoosk

Customer service issue
Reported by GetHuman982362
Aug 12th, 2018 - 7 mons ago
I have an issue with Zoosk too
Not resolved
Seen by 4 customers so far
Similar issue to 3090 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman982362 started working on this issue
Aug 12th, 2018 3:39pm