I signed up for a monthly account. I received an alert from my bank that Zoosk had sub...

GetHuman-macmart's customer service issue with Zoosk from July 2018

Help with my Zoosk issue
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-macmart's own words
I signed up for a monthly account. I received an alert from my bank that Zoosk had submitted a charge for $** which I declined and cancelled my hard. I was also charged the following amounts:************ZOOSK **-** ***-***-**** CA ****DEBIT CARD RECURRING PYMT*POS*–$**.*************ZOOSK **-** ***-***-**** CA ****DEBIT CARD RECURRING PYMT*POS*–$**.*************ZOOSK **-** ***-***-**** CA ****DEBIT CARD PURCHASE*POS*–$**.*************ZOOSK **-** ***-***-**** CA ****DEBIT CARD RECURRING PYMT*POS*–$**.*************ZOOSK **-** ***-***-**** CA ****DEBIT CARD RECURRING PYMT*POS*–$*.****I cancelled the account within * days. I want a full refund of all charges made to my account immediately. This is the third time I have contacted you regarding this issue.

GetHuman-macmart did not yet indicate what Zoosk should do to make this right.

How GetHuman-macmart fixed the problem
Asked for a refund.
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Zoosk

Customer service issue
Reported by GetHuman-macmart
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 13 customers so far
Similar issue to 2085 others
0 customers following this
Items needed
Name on the account
email
password
phone number
date of birth
address

Timeline

GetHuman-macmart started working on this issue
Jul 9th, 2018 1:43pm
GetHuman-macmart indicated the issue is not fixed yet.
Jul 9th, 2018 2:51pm
GetHuman-macmart confirmed the issue is fixed. Hooray!
Jul 14th, 2018 1:15pm

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