My profile name is "Harmony" and when I go to renew my subscription it says my card has...

GetHuman-jmikael's customer service issue with Zoosk from June 2018

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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-jmikael's own words
My profile name is "Harmony" and when I go to renew my subscription it says my card has been declined. My credit card is very active and should not be declined. I cannot change anything on the payment page and it is very disruptive. It seems to be frozen and, more to the point, I cannot keep up with my messaging which is what you are all about. I was planning on handling some messaging this evening and I am stuck in this time warp and credit card declined state. Please fix this immediately and try my credit card again - it is ACTIVE!!!
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Zoosk

Customer service issue
Reported by GetHuman-jmikael
Jun 11th, 2018 - 9 mons ago
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Name on the account
email
password
phone number
date of birth
address
Timeline
GetHuman-jmikael started working on this issue
Jun 11th, 2018 1:25am
GetHuman-jmikael confirmed the issue is fixed. Hooray!
Jun 12th, 2018 2:47am